Serenity Strife
Mobile,AL
Summary
GP of IT
As an experienced computer technician, I possess a diverse skill set in a variety of areas including technical problem-solving, troubleshooting computers, replacing computer hardware, soldering repairs,installing operating systems and software, and providing phone tech support. I also have knowledge and experience in tablet and phone repair. With my strong problem-solving skills, customer service and technical expertise, I am confident in my ability to resolve complex technical issues, diagnose problems accurately, managing daily operations,and provide effective customer service.
Overview
12
12
years of professional experience
Work History
Computer Technician
PcProfessionals
06.2012 - Current
- Trouble shoot computer hardware and software problems over the phone and in office
- Order parts and take payments
- Phone support with remote log in to fix minor software issues
- Physical repairs on phones, tablets, desktops, laptops, televisions, printers, small motors, cameras, GPS systems, game systems and controllers, and other household electronics
- Soldering to replacing wires, ribbon cables, or ports
- Customer service
- Phone support
Education
Bachelor's degree - Computer science
Westwood
San Diego, CA05.2011
Skills
- Problem Management
- Critical Thinking
- Software Troubleshooting
- Hardware Troubleshooting
- System Diagnostics
- Hardware and Software Installation
- Software Configuration
- Data Retention
- Hardware Repair
- Machine Reassembly
- Computer Assembly
- Laptop Servicing
- Desktop and Laptop Installations
- Mechanical knowledge
- Hand and Power Tool Operation
- Printers and Peripherals Installation
- Mobile Device Management
- Network Support
- Mobile Device Support
- Desktop Support
- Technical Support
- Computer Operation
- Operating System Management
- Windows XP/7/8/10/11
- Mac OS
- IOS
- Android
- System Upgrades
- System Backup
- Microsoft Office
- Communication Skills
- Telephone and Email Communication
- Remote Access Software
- Customer Service
- Customer Relationship Management
Timeline
Computer Technician
PcProfessionals
06.2012 - Current
Bachelor's degree - Computer science
Westwood
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