Serenity Venable
Newark,DE
Summary
Detail-oriented Management Analyst II with 10 years of experience in substance abuse, mental health, and Medicaid operations. Currently supports behavioral health initiatives through records analysis, case management, and program coordination. Previous role as a Long-Term Care Medicaid Case Reader enhanced expertise in documentation and compliance. Skilled in ASSIST WorkerWeb, Cerner, and Microsoft Office, with a proven ability to manage multiple priorities effectively.
Overview
11
11
years of post-secondary education
10
10
years of professional experience
Work History
Management Analyst II
Treatment Access Center/DSAMH
08.2018 - 09.2026
- Provide management analysis and administrative support for behavioral health and substance abuse treatment programs.
- Analyzed, organized, and maintained program and client information to enhance daily operational efficiency.
- Collect, organize, and track information used to support program activities, case management, reporting, and administrative decision-making.
- Identified and addressed missing, incomplete, or inconsistent information by coordinating with staff for timely corrections.
- Review documentation and records for accuracy, completeness, consistency, and compliance with established policies and procedures.
- Maintain confidential electronic and physical records, including archiving, scanning, filing, indexing, retrieval, and document organization.
- Utilize Cerner, ASSIST Worker, Medicaid systems, and other electronic databases to access, enter, verify, and maintain information.
Case Reader
Northeast State service center
Wilmington, DE
02.2018 - 09.2018
- Examined financial records and supporting documents for audit compliance.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Prepared audit workpapers and organized evidence for review.
- Reviewed client documentation including contracts, invoices, bank statements.
- Coordinated with department leaders to gather records and clarify findings.
- Collaborated closely with other team members to develop effective audit plans.
- Tracked corrective actions and followed up on outstanding audit items.
- Advised staff on audit procedures, documentation standards, and compliance practices.
- Ensured timely completion of all assigned tasks within set deadlines.
Long-Term Care Medicaid Worker / Senior Social Worker
LTC DHSS
10.2017 - 02.2018
- Determined and maintained financial and technical eligibility for Delaware Long-Term Care Medicaid programs, including nursing facility and Home and Community-Based Services program.
- Reviewed applications and supporting documentation, verified income, assets, medical and household information, and applied federal and state Medicaid policies to ensure accurate eligibility determinations.
- Managed assigned caseload, processed new applications and interim changes, completed periodic redeterminations, calculated patient-pay obligations, maintained accurate case records, and communicated with applicants, authorized representatives, nursing facilities, providers, and other agencies while protecting client confidentiality and ensuring timely, compliant processing of Medicaid benefits.
- Interviewed clients to gather history, concerns, and long-term care placement needs.
- Monitored cases for changes in condition, placement status, and support needs.
- Facilitated connections for clients to essential Medicaid resources and services., protective services, and community-based assistance programs.
- Researched and identified community resources to support clients' needs. and connected clients to necessary supports such as housing, transportation.
- Documented case notes, assessments, and service referrals in DHSS record systems.
Intern
Division of the visually impaired
Newcastle, DE
06.2016 - 10.2017
- Reviewed accessibility needs for assistive technology, Braille materials, and low-vision tools.
- Supported visually impaired clients with daily service coordination and resource referrals.
- Coordinated outreach initiatives for community services efforts for the Division of the Visually Impaired community services.
- Assisted staff with client intake forms, records, and case file updates.
- Used role-playing, lectures, and simulations to present information in a variety of instructional techniques and formats.
Education
Associate of Science - Business
Pierce Technical College
Philadelphia, PA 03.2016 - 09.2026
Associates degree - business finance
Pierce Community College
General Education Diploma
Newcastle, DESkills
- Management Analysis
- Medicaid program management
- Behavioral Health
- Substance Abuse Services
- Case Management
- Case Review
- Quality Assurance
- Policy compliance
- Financial Analysis
- Data management
- Document Analysis
- Compliance review
- Records Management
- Microsoft Office
- Problem Solving
- Client Services
- Program Support
- Case management
- Case management
Timeline
Management Analyst II
Treatment Access Center/DSAMH
08.2018 - 09.2026
Case Reader
Northeast State service center
02.2018 - 09.2018
Long-Term Care Medicaid Worker / Senior Social Worker
LTC DHSS
10.2017 - 02.2018
Intern
Division of the visually impaired
06.2016 - 10.2017
Associate of Science - Business
Pierce Technical College
03.2016 - 09.2026
Associates degree - business finance
Pierce Community College
General Education Diploma