Denico Edwards
Montgomery,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Also has 5 years of experience in a remote position field.
Overview
6
6
years of professional experience
Work History
DHR Health
Solace
Montgomery, AL, US
05.2022 - Current
- Taking notes on staff and residents behavior how they handle incidents and report it to DHR
Call Center Representative
ASK Telemarketing
Montgomery, AL, US
11.2019 - 03.2022
- Working for support customer service role assisting through remote computer access which included telephone & order system just by being understanding & polite in a very timely manner, also selling, upselling, & pitching deal's & rebuttals as needed while keeping everything organized
- Managing skills have advanced over time working here
Call center agent
Apple
Montgomery, AL, US
01.2021 - 03.2021
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Loader and Unloader
Big Lots Distribution Center
Montgomery, AL, US
09.2020 - 12.2020
Cashier
McDonald's
Montgomery, AL, US
09.2018 - 06.2020
- Giving customers great customer service cashing out orders, training new hires, maintaining a tidy work place, and making sure my team adhered to the rules of our organization, as well as offering deals and upsells to costumers
Education
High school diploma -
OIC
Montgomery,Al02.2010
Skills
- Data Collection
- Social Skills Training
- Behavioral assessment
- Nonverbal Communication
- Play therapy techniques
- IEP development
- Autism Spectrum Knowledge
- Early Intervention Strategies
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
DHR Health
Solace
05.2022 - Current
Call center agent
Apple
01.2021 - 03.2021
Loader and Unloader
Big Lots Distribution Center
09.2020 - 12.2020
Call Center Representative
ASK Telemarketing
11.2019 - 03.2022
Cashier
McDonald's
09.2018 - 06.2020
High school diploma -
OIC