Serenity Woodard
Mayfield Hts,OH
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Proficient in keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Print and Marketing Associate
Staples, The Office Supply Superstore
Mayfield Heights, OH
07.2022 - Current
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Planned and executed events and marketing programs to increase qualified leads.
- Increased sales by 10%
- Authored crisp and interesting marketing copy to engage target consumers and drive sales.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
Shift Leader/Cashier
Pulp juice and smoothie
Mayfield Heights, OH
05.2020 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Supervised about 5 employees each day.
- Completing all point of sale opening and closing procedures including counting the contents of the cash register.
- Effectively communicating with administrative team on a daily basis and investigating and resolving customer inquiries in a timely and empathetic.
- Worked flexible schedule and extra shifts to meet business needs.
General Merchandise Specialist
Target
Mayfield Heights, OH
10.2021 - 01.2022
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements
- Pushed and stocked product in multiple departments and consistently met time targets.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Boosted store revenues 60% by persuasively cross-selling toy and baby items.
Sales Associate/Customer Service
Bath & Body Works
Mayfield Heights, OH
01.2021 - 08.2021
- Exceed monthly quarterly sales qualified lead and deal source targets.
- Strategize with top producing account executives and sales managers to improve performance and processes
- Initiated conversations with potential clients via phone and email outreach.
- Maintained being active team member by sharing learnings and customer data.
- Experience selling complex products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by 20% each day.
- Helped customers locate products and checked store system for merchandise at other sites
Cashier Crew Member and Cashier
Moes southwest grill
Mayfield, OH
07.2019 - 02.2021
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Managed over 30 customer calls per day.
Education
BBA - Marketing Management And Research
Cleveland State University
Cleveland Heights, OH03.2025
High School Diploma -
Mayfield High School
Mayfield Heights, OH06.2021
Skills
- Microsoft Excel/Windows/Office
- Point-of-Sale (POS) Software
- Cooperative Attitude
- Customer Relations
- Inventory Stocking
- Goal-Setting and Achievement
- Active Listening
- Energetic and Outgoing
- Speaking
- Instructing
Accomplishments
- Completed Travel Agent Training Program including partnerships such as Disney, Marriott, and Hilton
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Achieved 90% of sales quote.
Certification
- Certified Travel Agent, Archer Travels (December 2021-)
Timeline
Print and Marketing Associate
Staples, The Office Supply Superstore
07.2022 - Current
General Merchandise Specialist
Target
10.2021 - 01.2022
Sales Associate/Customer Service
Bath & Body Works
01.2021 - 08.2021
Shift Leader/Cashier
Pulp juice and smoothie
05.2020 - 05.2022
Cashier Crew Member and Cashier
Moes southwest grill
07.2019 - 02.2021
BBA - Marketing Management And Research
Cleveland State University
High School Diploma -
Mayfield High School
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