Serenna Zingg

Writing Assistant for curriculum development at Lines on Clay Academic Journeys. Research, idea development on learning application for teens and young adults, significant amounts of preliminary content completed for curriculum developers and on-camera content delivery.

• Fully embrace the company's philosophy of treating every customer with familiarity and respect, and building strong relationships with customers. In a fast-paced environment, it is imperative that one learns to balance genuine friendliness with efficiency, keeping lines moving while ensuring satisfaction for more time-sensitive customers.
• Listen carefully to customer requests, crafting personalized beverages tailored to dietary restrictions or personal preferences.
• Control line with crowd mitigation techniques.
• Operate espresso machines and commercial coffee brewers to create beverages.
• Maintain a clean, organized workspace, promoting productivity and a pleasant aesthetic.

• I cleaned counters, machines, utensils, and seating areas daily (especially seeing as I was a frequent store closer).
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, beverages.

• As a Heart of Oregon worker, we do everything environmental stewardship or forestry related that other corps don't want to do (a job description that we're proud - and should be - to fulfill every day)!
• Our team frequently string trims around Bend parks as well as thin forests for fire prevention projects in national forests. Other projects corps members are frequently placed on include trail maintenance and weed pulling, although the specifics of what we undertake varies with each new project.

Numerous week-long volunteer experiences at Best Friends Animal Rescue in Kanab, Utah. Independent fundraising efforts for various animal rescue organizations in the Phoenix area.

Volunteer hours at Phoenix College food pantry.