Serey Touch
Stockton,CA
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
25
25
years of professional experience
Work History
Stocking
Walmart
10.2019 - Current
- Answered customer queries related to products, services or their specific accounts
- Assessed customer needs based on words and tone of voice to determine
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Reduced process lags and effectively trained team members on best practices and protocol
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Enforced strict rotation policies for optimal food safety and minimal spoilage.
- Directed team in maintenance of department stock levels and visually appealing look.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Sortation
amazon
11.2018 - 01.2019
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Performed well during first, second and third shift rotations.
- Functioned comfortably at heights on catwalks, ladders and man-lifts.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Upsold postal services like insurance and tracking.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Sales Associate
The Home Depot
05.2016 - 11.2018
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Loaded and unloaded merchandise using ladder and pallet jack.
Data Entry Clerk
Bellevue Nissan
02.2015 - 04.2016
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Located and corrected data entry errors and reported to management.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Verified data files prior to entry to maintain high data accuracy.
- Gathered data from multiple sources and programs.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
Technician
Boeing Aerospace
01.2014 - 02.2015
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on [Equipment].
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Set up and performed test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Planned, scheduled and delegated daily work to team of employees.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
Office Assistant
Employment department
01.2004 - 01.2006
- Maintained up-to-date department organizational chart
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
- Provided top quality control, eliminating down time to maximize revenue
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Managed daily office operations and maintenance of equipment
- Planned meetings and prepared conference rooms
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Data Entry Clerk
Attorney General's Office
05.2001 - 08.2002
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Located and corrected data entry errors and reported to management.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Education
Bachelors of Arts - Computer Science
2008
Associate of Art Technical Support Degree -
2006
Skills
Customer ServiceCustomer ContactData EntryProduct SalesPoint of Sale SystemSales
Timeline
Stocking - Walmart
10.2019 - Current
Sortation - amazon
11.2018 - 01.2019
Sales Associate - The Home Depot
05.2016 - 11.2018
Data Entry Clerk - Bellevue Nissan
02.2015 - 04.2016
Technician - Boeing Aerospace
01.2014 - 02.2015
Office Assistant - Employment department
01.2004 - 01.2006
Data Entry Clerk - Attorney General's Office
05.2001 - 08.2002
Evergreen State College - Bachelors of Arts, Computer Science
Pierce College - Associate of Art Technical Support Degree,