Brianna Williams
Mobile,AL
Summary
Professional with experience in logistics and customer service, demonstrating strong organizational skills and attention to detail. Managed package flow through sortation systems, ensuring compliance with safety standards while maintaining operational efficiency. Collaborated effectively with team members to meet service goals during peak periods, showcasing adaptability and problem-solving abilities. Maintained high standards of cleanliness and organization in work areas, contributing to a safe and efficient workplace.
Overview
4
4
years of professional experience
Work History
Sortation
Amazon
Theodore, Alabama
09.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Monitored package flow through the sortation system, adjusting processes as needed to accommodate peak volume periods without compromising service quality.
- Maintained cleanliness and organization of workstations in compliance with company standards, supporting operational efficiency and workplace safety initiatives.
- Reported any damaged shipments immediately to supervisor.
- Provided support during peak periods by working extended shifts when required.
- Organized packages into designated containers for delivery.
- Followed established procedures to handle hazardous material safely.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Loaded and unloaded trucks with heavy lifting equipment as needed.
- Received products from suppliers and scanned them into the computer system using a bar code scanner or mobile device to track inventory.
Crew Member
Wendy's
Mobile, AL
03.2021 - 11.2024
- Collaborated with team members to maintain a clean and organized work environment, adhering to strict health and safety standards in food preparation and service areas.
- Handled customer inquiries and complaints with professionalism, resolving issues promptly to maintain brand loyalty and satisfaction among patrons.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized and restocked supplies to support operations and team productivity.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Online Personal Shopper
Walmart
Mobile, AL
03.2021 - 08.2023
- Collaborated with cross-functional teams to streamline the online order fulfillment process, resulting in a 15% improvement in delivery times.
- Utilized data analytics tools to track customer preferences and purchasing habits, enabling targeted product recommendations that boosted repeat customer engagement by 25%.
- Created personalized shopping experiences for each customer.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
- Strove to meet customer needs through shopping, staging, prepping, and dispensing customer's online orders.
- Performed quality checks on random orders
Education
High School Diploma -
Davidson High School
Mobile, AL05-2025
Skills
- Customer service
- Data analysis
- Inventory management
- Team collaboration
- Time management
- Problem solving
- Food safety
- Order fulfillment
- Cash handling
- Multitasking
- Organization and time management
- Written communication
- Excellent communication
- Flexible and adaptable
- Leadership
- Trustworthy
Timeline
Sortation
Amazon
09.2023 - Current
Crew Member
Wendy's
03.2021 - 11.2024
Online Personal Shopper
Walmart
03.2021 - 08.2023
High School Diploma -
Davidson High School