Serge Borgella
Lady Lake
Summary
Reliable professional with background in facility maintenance and cleanliness. Known for high productivity levels and ability to efficiently complete tasks with precision. Skilled in operating cleaning machinery, chemical handling and safety protocols, and waste management practices. Excelling through strong organizational skills, adaptability, and teamwork to ensure environments are sanitary and welcoming.
Overview
22
22
years of professional experience
Work History
Floor Technician
UF Health Spanish Plaines
The Villages
2023.08 - Current
- Maintained cleanliness and sanitation of floors throughout facility.
- Operated floor cleaning equipment, including buffers and extractors.
- Inspected flooring surfaces for damage and reported issues promptly.
- Followed safety protocols to ensure a safe working environment.
- Assisted in inventory management of cleaning supplies and tools.
- Stripped old wax from floors using chemical strippers and scrapers.
- Swept and mopped floors to maintain cleanliness.
- Checked machinery for proper functioning before use.
Customer Service
The UPS Store
Livingston
2022.05 - 2023.05
- Delivered customer service to walk-in customers and telephone inquiries.
- Operates POS equipment.
- Helped with other Center functions as needed, such as faxing, copying, laminating, and binding.
- Helped customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently.
- Provides completed documentation for shipping.
- Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions.
HVAC Assistant
Gemini Mechanical
Round Rock
2019.05 - 2022.04
- Trouble-shoot, diagnose, repair and install equipment.
- Maintain HVAC systems (Heat Pump - Split and Package Units, VAV Boxes, Duct Heaters, Air Flow Management and Damper Systems).
- Preventative Maintenance.
- Maintain and purchase tools, supplies and equipment.
- Keep appropriate records.
- Maintain a clean, organized job site and well-inventoried parts room.
Customer Service Rep.
Teleperformance USA
Killeen
2018.01 - 2019.04
- Performed customer service functions to support the caller needs.
- Performed in a fast-paced, high-production, high-volume environment.
- Ability to review record and organized written data from a variety of sources.
- Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured fast paced work environment.
- Ability to handle confidential and proprietary information.
- Able to learn and adapt - applied training and coaching to daily work habits.
- Able to work independently and as part of a team.
Mover
Bohren's North
North Parsippany
2017.01 - 2018.01
- Managed the loading and unloading of furniture from previous location to new designated destination.
- Responsible for assisting the client in moving the things in the area of relocation and placing these things to its appropriate places.
- Took inventory in moving the furniture to a long distant place and assured no defects and scratches in the load.
- Wrapped load to ensure its good condition.
- Cleaned up areas and assured everything has been delivered in exact location.
Receiver | Merchandiser | Sales Associate
Macy's
Short Hills
2015.01 - 2017.01
- Assisted customers.
- Provided product knowledge, directed customers to fitting rooms and completed transactions on the cash register by processing payments, applying coupons and promotional codes.
- Stocked racks and shelves and painted a presentable sales environment.
- Followed all protocols regarding safety and loss prevention.
- Ensure that the store was clean, organized.
- Assisted with expediting merchandise from the warehouse to the sales floor.
- Managed incoming and outgoing shipments including handling and disposition of merchandise.
- Kept inventory of current products on invoice sheet.
- Ensured all incoming merchandise were logged and checked.
Receiver | Merchandiser | Sales Associate
Bottle King
Livingston
2008.11 - 2015.10
- Ensure that the store is clean, organized and all equipment were in good working order.
- Assist with expediting merchandise from the warehouse to the sales floor.
- Provided customer service.
- Manage incoming and outgoing shipments including handling and disposition of merchandise.
- Kept inventory of current products on invoice sheet.
- Ensured all incoming merchandise were logged and checked.
Receiver | Merchandiser | Sales Associate
Staples
Livingston
2007.02 - 2008.10
- Ensure warehouse was clean, organized and all equipment were in good working order.
- Make sure pallets of merchandise were broken down and on U-Boats.
- Assist with expediting merchandise from warehouse to sales floor.
- Ensure merchandise were properly secured and alarmed, protecting stores inventory.
- Provided customer service.
Warehouse Receiver
CompUSA
East Hanover
2005.02 - 2006.06
- Manage incoming and outgoing shipments including handling and disposition of merchandise and keeping inventory current in JDA.
- Ensured all incoming merchandise were properly logged and checked in.
- Ensured outgoing merchandise were shipped in a timely, cost efficient and safe way.
- Ensured all warehouse were cleaned, organized and equipments in good working order.
- Assisted with Return to Vendor (RTV) Process.
- Ensured all loss prevention procedures were in the Warehouse were in place.
- Make sure pallets of merchandise were broken down and on U-Boats.
Education
Auto Body Tech -
Essex County Tech. Career Center
Newark, NJ2009-01
Electrical Engineering Technology -
Devry University
New Brunswick, NJ2005-01
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Office)
- Good Communication Skills
- Time Management
- Decision Making
- Ability to Work Under Pressure
- Adaptability
Timeline
Floor Technician
UF Health Spanish Plaines
2023.08 - Current
Customer Service
The UPS Store
2022.05 - 2023.05
HVAC Assistant
Gemini Mechanical
2019.05 - 2022.04
Customer Service Rep.
Teleperformance USA
2018.01 - 2019.04
Mover
Bohren's North
2017.01 - 2018.01
Receiver | Merchandiser | Sales Associate
Macy's
2015.01 - 2017.01
Receiver | Merchandiser | Sales Associate
Bottle King
2008.11 - 2015.10
Receiver | Merchandiser | Sales Associate
Staples
2007.02 - 2008.10
Warehouse Receiver
CompUSA
2005.02 - 2006.06
Auto Body Tech -
Essex County Tech. Career Center
Electrical Engineering Technology -
Devry University