Sergei Mukhin
Palm Springs,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Guest Service Agent
Cove Resort Inc.
Cathedral City, California
07.2023 - 03.2026
- Assisted guests with check-in and check-out procedures efficiently.
- Managed guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments, enhancing guest satisfaction and comfort through attention to individual preferences.
- Provided recommendations for local attractions and dining options to enhance guest experience.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Trained new staff on customer service protocols and resort operations standards.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Responded to guests, including email, telephone, and in-person inquiries.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Balanced hotel accounts at end of each shift.
- Directed front desk operations with focus on hotel reputation, staff productivity, and operational efficiency.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored the performance of housekeeping staff ensuring high level of service quality is maintained.
Office Manager
TV Appliance Repair Inc.
Palm Springs, California
08.2022 - 05.2023
- Managed daily office operations for appliance repair scheduling and customer support.
- Coordinated technician assignments and optimized service routes for efficiency.
- Maintained inventory of tools, parts, and supplies to support uninterrupted office operations.
- Implemented filing systems to effectively organize client records and repair histories, improving retrieval efficiency.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Addressed customer complaints and provided timely answers to inquiries, enhancing customer satisfaction.
Education
School And Gollege Outside US.
Skills
- Guest services
- Front desk operations
- Cash register operation
- Data entry proficiency
- Quality assurance
Certification
Food Safety For Handlers Certificate
Languages
Russian
Native/ Bilingual
English
Professional
Timeline
Guest Service Agent
Cove Resort Inc.
07.2023 - 03.2026
Office Manager
TV Appliance Repair Inc.
08.2022 - 05.2023
School And Gollege Outside US.
Education and Training
other