SERGEO MOTSOU TAMEKONG
Laurel,USA
Summary
Customer-focused sales professional with experience in high-volume customer service, CRM systems, compliance verification, dispute resolution, data analysis, and investigative support. Skilled at identifying irregular activity, documenting findings, resolving customer concerns, and collaborating with teams to improve processes and customer outcomes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Salesperson
IPAC
San Antonio, TX
01.2023 - Current
- Cultivated customer relationships through proactive communication and tailored support.
- Monitored transactions for potential fraud using advanced detection techniques.
- Resolved customer issues by facilitating discussions, leading to satisfactory outcomes.
- Streamlined workflows by assessing processes and implementing improvements to enhance efficiency.
- Worked closely with team members to achieve shared project goals and objectives.
- Resolved customer disputes by analyzing historical data and providing reliable solutions.
- Identified and escalated suspicious activities to management using VIN Solutions CRM.
- Verified customer identities and ensured compliance with security protocols during every interaction.
- Documented conversations and escalated detailed reports to management for review.
- Collaborated with team members on complex cases requiring extensive investigation and analysis.
Car Salesperson
Mercedes Benz of San Antonio
San Antonio, Texas
02.2024 - 05.2026
- Sales Consultant — Mercedes-Benz of San Antonio
- Guide customers through the vehicle purchasing process, from initial contact and needs assessment to test drives, negotiations, financing, and final delivery.
- Build and maintain strong customer relationships by understanding individual needs and recommending Mercedes-Benz vehicles, features, and services that best fit their lifestyle and budget.
- Consistently follow up with prospects and existing customers through phone calls, emails, and other communication channels to generate leads and drive sales.
- Conduct product presentations and test drives while effectively communicating vehicle features, technology, performance, safety, and benefits.
- Negotiate pricing and purchase terms while maintaining profitability and delivering an exceptional customer experience.
- Utilize CRM and dealership sales systems to manage leads, track customer interactions, schedule appointments, and maintain accurate sales records.
- Meet and exceed monthly sales goals, performance targets, and customer satisfaction standards.
- Collaborate with finance, service, management, and other dealership departments to ensure a smooth and professional customer experience from purchase through delivery.
- Stay current on Mercedes-Benz products, promotions, financing options, market trends, and competitor offerings to provide knowledgeable recommendations.
- Develop repeat and referral business by providing personalized service and maintaining relationships with customers after the sale.
Salesperson
Loyalty Toyota
Chester Gap, VA
09.2020 - 01.2023
- Analyzed customer patterns to detect potential fraud or irregular behaviors.
- Investigated and resolved conflicts involving service discrepancies and customer complaints.
- Leveraged CHURNZERO to track, analyze, and report customer data effectively.
- Ensured compliance by verifying customer information and adhering to security measures.
- Assisted in fraud investigations through collaborative efforts with team members and management.
- Delivered personalized customer service to enhance loyalty and satisfaction, leading to positive reviews.
Education
Associate of Science - Business
University of Maryland
Baltimore, MDSkills
- Customer Relationship Management (CRM)
- Sales Process Compliance
- Customer Needs Assessment
- Lead generation
- Data Analysis & Reporting
- Regulatory Adherence
- Customer service
- Relationship building
- Conflict resolution
Certification
Cyber Awareness Certification, U.S. Army, Ongoing training in fraud detection and cyber awareness
Languages
- French, Native/Bilingual
- English, Fluent
Timeline
Car Salesperson
Mercedes Benz of San Antonio
02.2024 - 05.2026
Salesperson
IPAC
01.2023 - Current
Salesperson
Loyalty Toyota
09.2020 - 01.2023
Associate of Science - Business
University of Maryland