Sergette Lestin
Trenton
Summary
Highly adept Customer Support Consultant with substantial experience in troubleshooting, conflict resolution, and customer care. Possessing comprehensive product knowledge and strong communication skills, excels in managing challenging situations to improve overall customer satisfaction. Throughout career, made notable contributions by streamlining support processes and consistently achieving high levels of customer retention. In addition to customer support expertise, also has a proven track record as an organized warehouse team member. In high-volume environments, reliable in maintaining accurate inventory records and optimizing.
Overview
5
5
years of professional experience
Work History
Bartender
Chez-Nous Enn
12.2022 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Scanner
Brasserie nationale d'haiti brana S.A
12.2021 - 11.2022
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
Customer Support
La Couronne
01.2019 - 12.2021
- Collaborated with cross-functional teams to identify and implement process improvements for enhanced customer support.
Education
Cosmétologie -
Cœur Unis
Port Au Prince 10.2020
Nursing -
Cœur Unis
Port Au Prince 09.2018
High School Diploma -
Solen's School
Place Jeremie06.2012
Skills
- Home health care
- Emergency care
- Cosmetology
- Makeup artistry
- Nail care techniques
- Help desk support
- Customer service
- Fast typing speed
- Microsoft office expertise
- Data entry
- Microsoft Word
- Basic math
- Shipping and receiving
- Packaging and labeling
- Safety protocols
- Basic computer proficiency
- Inventory tracking
- Warehouse operations
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Elementary
Timeline
Bartender
Chez-Nous Enn
12.2022 - 01.2024
Scanner
Brasserie nationale d'haiti brana S.A
12.2021 - 11.2022
Customer Support
La Couronne
01.2019 - 12.2021
High School Diploma -
Solen's School
Cosmétologie -
Cœur Unis
Nursing -
Cœur Unis
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