Sergey Grosser
Gilbert,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Barista
Two Guns Espresso
01.2024 - Current
- Memorize the menu and where products originated from.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Administrative Assistant
Core Coaching Groups
07.2019 - Current
- - Manage and schedule heavy volume calendars while coordinating event projects
- - Developed guidelines, forms, to efficiently track and manage new client data efficiently
- - Basic day-to-day clerical and administrative tasks such as filing, calendar appointments, confirming schedules with clients and treatment team, answering front of house phone calls and emails
Barista/Shiftlead
Starbucks
05.2019 - 10.2023
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Horticulture
Long Beach City College
12.2024
Plant Science
El Camino College
07.2023
Skills
- Exceptional customer service
- Team leadership
- Espresso machine operation
- Safe food handling
- Beverage preparation
- POS systems
- Hospitality service expertise
- Professional demeanor
Timeline
Barista
Two Guns Espresso
01.2024 - Current
Administrative Assistant
Core Coaching Groups
07.2019 - Current
Barista/Shiftlead
Starbucks
05.2019 - 10.2023
Horticulture
Long Beach City College
Plant Science
El Camino College
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