Sergey Swengel
Colorado Springs,CO
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and loyalty at Sergey Swengel's establishments, including Cracker Barrel and Best Buy. My adeptness in multitasking and strong communication skills led to streamlined operations and improved service quality. With a knack for fostering team collaboration and exceeding sales goals, I consistently uphold company standards, driving positive outcomes.
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
16
16
years of professional experience
Work History
CRACKER BARREL HOST
SERGEY SWENGEL
8355 RAZORBACK RD
05.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Assisted managers with quickly resolving service- and food-related issues.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
Best Buy Retail
Sergey Swengel
N ACADEMY BLVD
08.2008 - 05.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Pine Creek High School
Colorado Springs, CO05.2010
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Customer Engagement
- Retail Sales
- Store Opening and Closing
- Exceeding Customer Expectations
- Sales and Promotions
- Meeting Sales Goals
- Ability to Lift 80 pounds
- Team Leadership
- Building Customer Loyalty
- Inventory and Stocking
- Team Cooperation
- Flexible Hours
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Friendly and Helpful
- Reliable and Responsible
- Display building
- Truck unloading
- Order Processing
- Display Setup
- Stock replenishment
- Interpersonal and written communication
- Sales expertise
- Customer Needs Assessment
- Phone Etiquette
- Relationship Building
- Stocking and Receiving
- Money Handling
- Product Knowledge
- Time Management
Timeline
CRACKER BARREL HOST
SERGEY SWENGEL
05.2023 - Current
Best Buy Retail
Sergey Swengel
08.2008 - 05.2010
High School Diploma -
Pine Creek High School