Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Sergine Felix

Sergine Felix

Brooklyn,NY

Summary

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Campus Manager

General Assembly
11.2021 - Current
  • Devised programs to promote diversity and inclusion among staff, faculty and over 100 students.
  • Assisted in development and implementation of faculty development plans.
  • Cultivated engaged student population with successful orientation programs.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Key Project: Created a report using Data Analytics systems to analyze the New York location expenses.

Front Lines Lead

General Assembly
05.2018 - 11.2021
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Supervised a team of 5 Front Lines Associates and drove high performance from the team to establish an all-start student experience.
  • Managed the scheduling of Front Lines Staff to ensure employees are gainfully employed.
  • Scheduled, coordinated and confirmed appointments and meetings.

Counselor

Kids Orbit
10.2014 - 05.2018
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Co-facilitated weekly support groups and provided individual counseling to 30 middle school students with adjustment issues.
  • Modified the general education curriculum for 10 special-needs students based upon a variety of instructional techniques.

Education

Certification - Data Analytics

General Assembly
New York, NY
11.2022

Bachelor of Science - Criminal Justice And Management

John Jay College of Criminal Justice of The City University of New York
New York, NY
05.2017

Skills

  • Documentation and Reporting
  • Effective Customer Communication
  • Office Organization
  • Business Operations
  • Special Education Programs
  • Verbal, Written and instructional communication skills
  • Multi-Task Management
  • Excel: VLOOKUP, Pivot Tables
  • Tableau
  • SQL
  • Staff Development
  • Data Management

Timeline

Campus Manager

General Assembly
11.2021 - Current

Front Lines Lead

General Assembly
05.2018 - 11.2021

Counselor

Kids Orbit
10.2014 - 05.2018

Certification - Data Analytics

General Assembly

Bachelor of Science - Criminal Justice And Management

John Jay College of Criminal Justice of The City University of New York

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Sergine Felix