Sergine Fallou Diouf
New York,NY
Summary
Driven and adaptable professional with experience at NYC Parks & Recreation, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction and team productivity through effective communication and critical thinking. Proficient in Microsoft Word and skilled in conflict management, demonstrating a proven track record of success in fast-paced environments.
As I also am physically strong and capable, I am 6‘3“ 220 pounds of lean muscle able to carry up to 75 pounds. Good health and mind condition.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist Intern
NYC Parks & Recreation
04.2024 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Strengthened communication between departments by acting as a liaison between management and employees.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Us Tennis Open Security Guard
Usopen
08.2023 - 10.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Crew Member
Burger King
02.2023 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma - Business
Business Of Sports School
New York, NYSkills
Time management
Able to lift up to 75 pounds
Document management
Cte endorsement
Social/communication skills
Critical thinking
Microsoft word certificate
- Calendar Management
- Problem-solving skills
- Customer Service
- Cash Handling
- Task Delegation
- Conflict Management
Basketball
I was on the varsity basketball team for three years straight in my high school. It taught me time management leadership, patience, and hard work, which I will utilize in the workforce
Timeline
Front Desk Receptionist Intern
NYC Parks & Recreation
04.2024 - 06.2024
Us Tennis Open Security Guard
Usopen
08.2023 - 10.2023
Crew Member
Burger King
02.2023 - 07.2023
High School Diploma - Business
Business Of Sports School