SERGIO ALEGRE
Damascus,MD
Summary
Experienced Help Desk Technician with 3 1/2 years of expertise swiftly resolving customers' technical issues. Backed by 9 years of customer service experience, adept at delivering effective solutions with a personable touch to ensure client satisfaction and operational efficiency. Committed to exceeding client needs by ensuring successful resolutions for every ticket. Skilled at maintaining positive communication, even in demanding situations. Ready to apply extensive technical knowledge and approachable demeanor to deliver outstanding technical support.
Overview
10
10
years of professional experience
Work History
Help Desk Technician
NORCO TECHNOLOGIES INC.
03.2023 - Current
- Deliver advanced technical support on problems of diverse scope
- Install, configure, and repair software and hardware to optimize system performance and resolve technical issues promptly.
- Provide remote assistance to users across multiple locations, effectively diagnosing and resolving issues to minimize downtime and enhance user productivity.
- Manage and integrate two-factor authentication for over 200 companies and employees, enhancing security measures and ensuring compliance with industry standards.
- Conduct on-site visits to diagnose and determine hardware and software issues, ensuring reliable and efficient operation of computer systems.
Geek Squad Consultation Agent
BEST BUY
06.2022 - 08.2023
- Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware/software to end users.
- Acted as a single point-of-contact for managing telecommunications, data networking, and other technology services from installation to maintenance ensuring minimal error and zero downtime.
- Delivered personalized training on new technology and software applications while maintaining strict confidentiality with sensitive customer data, achieving a 98% customer satisfaction rate based on post-session surveys.
- Participated in ongoing training and certification programs to stay current with technological advancements and best practices in the industry.
Computer Sales Associate
BEST BUY
05.2018 - 06.2022
- Consistently contributed to achieving top 1% in sales goals and objectives.
- Stayed current with computer systems and operations, enabling effective customer assistance and personalized product recommendations.
- Exhibited resilience and efficiency during high-pressure Black Friday and holiday shifts, ensuring exceptional customer service and operational excellence.
Server and Caterer
THE BEAN BAG DELI & CATERING
10.2014 - 12.2022
- Expertise in adapting swiftly to diverse event settings and resolving challenges creatively, ensuring seamless and successful outcomes.
- Collaborated seamlessly in dynamic teams ranging from 3 to 15 members, achieving collective goals with efficiency
- Demonstrated exceptional multitasking abilities by successfully managing events with over 100 guests, providing prompt service without compromising quality.
- Leveraged advanced POS systems to efficiently place orders, manage bills, and coordinate items, ensuring seamless operations and client satisfaction.
Courtesy Clerk
SAFEWAY FOOD AND DRUG
07.2015 - 09.2016
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
IT Professional+ Certificate - Cloud Computing And Network Technologies
Montgomery College
Rockville, MD12.2023
Associate of Science - Computer Science Information Systems
Montgomery College
Rockville, MD12.2023
Skills
- Software Updates
- Remote System Analysis
- Hardware Repair
- Microsoft Office and Excel
- ScreenConnect
- Active Directory
- ConnectWise
- Google Teams
- User Training
- Multi-factor authentication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Help Desk Technician
NORCO TECHNOLOGIES INC.
03.2023 - Current
Geek Squad Consultation Agent
BEST BUY
06.2022 - 08.2023
Computer Sales Associate
BEST BUY
05.2018 - 06.2022
Courtesy Clerk
SAFEWAY FOOD AND DRUG
07.2015 - 09.2016
Server and Caterer
THE BEAN BAG DELI & CATERING
10.2014 - 12.2022
IT Professional+ Certificate - Cloud Computing And Network Technologies
Montgomery College
Associate of Science - Computer Science Information Systems
Montgomery College
Similar Profiles
Shae MooneyShae Mooney
Production Operator at Norco Foods, LabradorProduction Operator at Norco Foods, Labrador
Leilani CentenoLeilani Centeno
Cashier at Norco Ace HardwareCashier at Norco Ace Hardware
Jared AlvarezJared Alvarez
Route Delivery Driver at Norco Delivery ServiceRoute Delivery Driver at Norco Delivery Service