Sergio Auguste
Dallas,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sr. Service Desk Engineer
Capital One
04.2019 - Current
- Resolved customer complaints in prompt, polite and professional approach.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Diagnosed and resolved machine operation variations and equipment problems.
- Adjusted machine settings to maximize performance and equipment longevity.
- Trained and supervised staff on equipment maintenance and safety procedures.
Configuration Engineer
Denali Advanced Integration
04.2018 - 04.2019
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Proven ability to learn quickly and adapt to new situations.
Technical Support Representative
Televista
02.2018 - 04.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Assistant Manager
Enterprise Rent-A-Car
08.2016 - 09.2017
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed team of 5 in the absence of Store Manager
- Increased total store revenue by 12% in the first three months
Education
MBA - Information Technology Management
Western Governors University
Salt Lake City, UT04.2024
No Degree - Information Technology
Per Scholas
Dallas, TX12.2017
Bachelor of Science - Information Systems
Grambling State University
Grambling, LA05.2010
Skills
- Able to install, troubleshoot, and support operating systems and applications, as well as manage and troubleshoot network connections and wireless networks
- Software – Windows 11, 10, 8, 7, Vista, and XP; OSX 109x; Microsoft Office 2013/2010; Remote Desktop and Help Desk Management software; Familiar with Java, C;
- Hardware – Desktops, laptops, printers, scanners Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and imaging
- Networking – Configure LAN and WAN (all 80211) network routers and printers through secure WEPx, WPAx, and SSID Install workgroups and provide remote desktop assistance
Timeline
Sr. Service Desk Engineer
Capital One
04.2019 - Current
Configuration Engineer
Denali Advanced Integration
04.2018 - 04.2019
Technical Support Representative
Televista
02.2018 - 04.2018
Assistant Manager
Enterprise Rent-A-Car
08.2016 - 09.2017
MBA - Information Technology Management
Western Governors University
No Degree - Information Technology
Per Scholas
Bachelor of Science - Information Systems
Grambling State University
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