Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Bereket Chernet

Silver Spring,MD

Summary

A CompTIA A+ IT professional with comprehensive training in software troubleshooting and hardware configuration. Two years of customer service and sales experience, and over a decade of experience in electronics. Skilled in providing personalized care and service to the public on technology trends and devices. Fluent in oral and written Amharic, CompTIA A+ and Network+, Security+ and Microsoft Office Specialist (MOS) certification (pending).

Overview

7
7
years of professional experience

Work History

Bartender

Swahili Resturant
01.2020 - Current
  • Serving and providing drinks and food for customers on a weekends with outstanding high sale

Help desk

TEK System
12.2021 - 06.2022
  • Provided technical support to customers via telephone, email, remote connection.
  • Helping customers identify and resolve issues regarding general computer problems, internet accces, remote connection.
  • Created helpdesk documentation with step by step instration on how to solve common computer problems.

Bartender/ Bar manager

The Chill Spot
02.2019 - 12.2020
  • Managed quantity control of drinks that were served nightly
  • Managed and reconciled cash register and processed weekend sales
  • Served drinks to 100+ customers on weekends while providing outstanding customer service satisfaction

Technician

Gadget TLC
08.2018 - 02.2020
  • Repaired and assembled 10+ devices daily and resolved 90% of complicated hardware problems
  • Collected $1000+ daily from repairing and installing hardware on devices, earning a five-star rating from customers

Server

Buca di Beppo
03.2018 - 06.2019
  • Prepared and served meals for various events and customers daily
  • Processed cash, debit and credit transaction totaling $1500+ in weekly sales
  • Provided exceptional customer service, increasing sales, customer appreciation and customer retention

Education

Computer Technician Training

Per Scholas
Baltimore, MD
11.2020

Information Technology Training

Year Up, National Capital Region
Arlington, VA
05.2019

Skills

  • Skilled at building PC’s Able to install, troubleshoot and support operating systems and applications, as well as manage and troubleshoot network connections and wireless networks
  • Networking – Configure LAN, WAN and 80211 networks, routers and printers setup secure WEPx, WPAx, and SSID Install workgroups and provide remote desktop assistance Network printer mapping
  • Software –Norton Antivirus, Microsoft Office (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems 7, 8 and 10, Norton Ghost, Remote Desktop and Help Desk Management software
  • Hardware – Desktops, laptops, printers, scanners Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and imaging
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Clear and effective communication
  • Team player attitude
  • Engaging personality
  • Cleanliness and hygiene
  • Patience and tolerance

Timeline

Help desk

TEK System
12.2021 - 06.2022

Bartender

Swahili Resturant
01.2020 - Current

Bartender/ Bar manager

The Chill Spot
02.2019 - 12.2020

Technician

Gadget TLC
08.2018 - 02.2020

Server

Buca di Beppo
03.2018 - 06.2019

Information Technology Training

Year Up, National Capital Region

Computer Technician Training

Per Scholas

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Bereket Chernet