Sergio Concha
Dallas,TX
Summary
Dynamic Service Technician with extensive experience at Town East Heating & Air Conditioning Co, excelling in diagnostic testing and technical troubleshooting. Recognized for enhancing customer satisfaction through efficient service and training junior technicians in safety protocols. Proven ability to install systems and perform maintenance, ensuring optimal equipment performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Town East Heating & Air Conditioning Co
06.2022 - 03.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Service Technician
Bell Mechanical Services
09.2019 - 03.2022
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
Airtron Heating & Air Conditioning
08.2017 - 09.2017
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
High School Diploma -
Hillcrest
Dallas Tx06-1994
Skills
- Diagnostic testing
- Equipment maintenance
- System installation
- Technical troubleshooting
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
- EPA Section 608 Technician Certification- Environmental Protection Agency.
- TDLR
Languages
Spanish
Timeline
Service Technician
Town East Heating & Air Conditioning Co
06.2022 - 03.2025
Service Technician
Bell Mechanical Services
09.2019 - 03.2022
Service Technician
Airtron Heating & Air Conditioning
08.2017 - 09.2017
High School Diploma -
Hillcrest
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