Sergio Fernandez

• Managed user accounts in a multi-domain environment across multiple platforms.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
• Performed regular backups of critical data using established backup processes.

French market Access, administration, and security.

• Provided remote support for a global team, resolving network connectivity issues via RDP and SSH.
• Configured VPNs for remote workers to ensure secure corporate resource access.
• Assisted in server, workstation, and network device management for performance and security.

• Helped customers find specific products, answered questions, and offered product advice.
• Maintained user accounts in Active Directory and Exchange Server environments.

Google Workspace IT support for the French market.

• Delivered technical support for remote clients, troubleshooting network configurations and Google Workspace issues.
• Diagnosed and resolved DNS and email routing problems for remote teams.
• Provided remote training sessions on advanced Google Workspace tools to enhance team efficiency.

TikTok French market.

• Monitor and moderate content to ensure compliance with community guidelines.
• Analyze market trends, and provide insights to improve content performance.