Sergio Fuentes
North Arlington,NJ
Summary
Dynamic and versatile professional dedicated to enhancing patient satisfaction through effective team building and talent development. Committed to exceeding company objectives while fostering a collaborative work environment. Strong proficiency in systems management, detail-oriented tasks, time management, and multitasking ensures optimal operational efficiency. A results-driven mindset fuels the pursuit of excellence in all endeavors.
Overview
5
5
years of professional experience
Work History
Lead Barista
Resturant Associates/ Lord Abbett
Jersey City, NJ
02.2025 - Current
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new baristas in beverage preparation and customer interaction.
- Maintained inventory levels, ordering supplies to prevent shortages.
- Implemented quality control measures to enhance beverage consistency and taste.
- Developed seasonal beverage menu, incorporating customer feedback and trends.
- Monitored compliance with health and safety regulations in food handling practices.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Food Service Supervisor/Barista Lead
Morrison Compass Group/John Theurer Cancer Center
Hackensack, NJ
02.2023 - 10.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provide excellent and proficient customer service while interacting with customers.
- Attend to customer needs, resolve customer complaints, and improve customer experience.
- Created an effective system for tracking customer orders and complaints.
- Overseeing daily operations on the coffee station.
- Often acting as a key point of contact for both customers and the management team during their shift.
- Maintaining quality standards, training new staff, and providing exceptional customer service.
Dietary Aide
Hackensack Palisades Medical Center
North Bergen, NJ
04.2021 - 02.2023
- Work closely with dietitians to ensure proper nutrition for each resident and patient.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Observed special diets prescribed by physicians or nutritionists.
- Engaged with residents to provide positive and enriching experiences.
- Reported and documented resident changes in consumption or behaviors.
- Maintained accurate records of patient care services provided.
- Deliver meals to residents and patients in their rooms when requested.
- Set up trays for patients upon request.
- Communicate with patients about any concerns about their food orders.
- Assisted patients with special needs to eat meals, providing kindness and patience.
Education
Bachelor's Criminal Justice - Criminal Justice
Rutgers Newark University
Newark, NJ12.2021
Skills
- Proficient in Microsoft Office
- Strong interpersonal skills gained through diverse experiences
- Skilled at prioritizing tasks simultaneously
- Prioritization and scheduling
Timeline
Lead Barista
Resturant Associates/ Lord Abbett
02.2025 - Current
Food Service Supervisor/Barista Lead
Morrison Compass Group/John Theurer Cancer Center
02.2023 - 10.2024
Dietary Aide
Hackensack Palisades Medical Center
04.2021 - 02.2023
Bachelor's Criminal Justice - Criminal Justice
Rutgers Newark University