Sergio Gonzalez Villarreal
Brownsville,TX
Summary
As an emerging sales professional with a foundation in real estate studies, I bring academic knowledge paired with practical customer service expertise. Fluent in two languages, I engage effectively with diverse clients and excel in utilizing social media to drive sales initiatives. My track record at Borderline Customs Motorcycle Shop and Schaffer at the Port of Brownsville demonstrates a deep commitment to operational excellence and client satisfaction. Keen to channel my real estate expertise and steadfast dedication into the automotive industry, I am well-prepared to navigate the dynamic landscape of car sales.
Overview
3
3
years of professional experience
Work History
Customer Relations
Borderline Customs Motorcycle Shop
Brownsville, TX
07.2020 - 02.2023
- Excelled in a high-pressure, fast-paced environment, consistently managing multiple customer requests and service tasks with diligence and efficiency.
- Demonstrated exceptional adaptability by cross-training in various service roles, ensuring team readiness and responsiveness to fluctuating work demands.
- Proactively identified and addressed operational needs, ensuring seamless service continuity and customer satisfaction, even during peak business hours.
- Demonstrated up-selling and cross-selling techniques by identifying customer needs, increasing transaction sizes on average.
- Collaborated closely with the service team to streamline the repair process, resulting in a reduction in average turnaround time for motorcycle repairs.
- Utilized platforms such as Instagram and Facebook to engage with a community of motorcycle enthusiasts, driving brand awareness and fostering customer relationships and sales.
Laborer
Schaffer Port of Brownsville
Brownsville, TX
02.2022 - 03.2022
- Leveraged high-risk experiences to develop an understanding of team dynamics and operational safety, ultimately enhancing team performance and collaborative efforts.
- Demonstrated exceptional commitment by maintaining punctuality and often extending shifts in 12-hour rotations to ensure operational targets were met.
- Collaborated with team members in a diverse environment to meet project deadlines, showcasing strong teamwork and communication skills.
Laborer
M&M Moorning Port of Brownsville
Brownsville, TX
06.2021 - 07.2021
- Showed flexibility and resilience in a demanding work environment, quickly adapting to new tasks and extended work hours as needed.
Education
BBA - Entrepreneurship & Innovation
The University of Texas Rio Grande Valley
Brownsville, TX06-2026
Skills
- Obedient, Loyal, and Fiduciary Duties
- Adaptive and Growth Oriented Worker
- Conduct Research and Due Diligence
- New Client Acquisition
- Effective Communication and Negotiation Strategist
- Customer Relationship Management
- Building Networking Systems
- Bilingual
References
References available upon request.
Timeline
Laborer
Schaffer Port of Brownsville
02.2022 - 03.2022
Laborer
M&M Moorning Port of Brownsville
06.2021 - 07.2021
Customer Relations
Borderline Customs Motorcycle Shop
07.2020 - 02.2023
BBA - Entrepreneurship & Innovation
The University of Texas Rio Grande Valley
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