Angela Hall
Dresden,Me
Summary
Dynamic professional with over 17 years of experience in the electric utility industry, showcasing extensive knowledge in Customer Relations, Administrative Support, Finance, and Operations. This multifaceted expertise fosters a deep understanding of industry dynamics and remarkable adaptability to diverse roles and challenges. Proven track record in enhancing operational efficiency and delivering exceptional customer service, complemented by strong capabilities in data analysis, forecasting, and strategic planning. Recognized for reliability, analytical thinking, and effective communication, committed to driving organizational success and fostering positive stakeholder relationships.
Overview
2013
2013
years of professional experience
Work History
Customer Relations
Central Maine Power
Augusta, ME
02.2008 - 12.2012
- Provided assistance to customers on various issues, including new service requests, outages, credit and collections, and usage concerns.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Supervised customer service team to ensure high-quality support and satisfaction when needed.
Work Planning Analyst
Central Maine Power
- Assisted in managing capital and O&M budgets for electric operations. Supported implementation of work schedules for area operations to meet resource requirements with a one-week review and a two-week forecast. Facilitated purchase order creation for contractors and processed invoice submissions. Coordinated ETR efforts for storm support.
- Utilized advanced forecasting tools to enhance accuracy in demand projections.
- Mentored junior analysts, fostering skill development and team collaboration on projects.
- Coordinated closely with production teams to ensure optimal resource allocation and minimize potential bottlenecks during peak periods.
Education
Associates - Business
Kaplan University
Diploma -
Mt Arara HS
01-1995
Skills
- SAP
- Microsoft Applications
- Leadership
- Analytical thinking
- Time management
- Information gathering
- Workflow Analysis
Language
English
Timeline
Customer Relations
Central Maine Power
02.2008 - 12.2012
Work Planning Analyst
Central Maine Power
Associates - Business
Kaplan University
Diploma -
Mt Arara HS