Sergio Jauregui
Nuevo,CA
Summary
Dynamic and detail-oriented professional with a proven track record at Apria Healthcare, excelling in outstanding customer service and effective problem-solving. Skilled in data management and communication, I consistently enhanced client satisfaction and streamlined operations, demonstrating adaptability and teamwork in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Cashier
Pajarito Market
El Monte, CA
06.2015 - 07.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Progressive Management Systems
West Covina, CA
11.2017 - 03.2021
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Delivery Driver
Uber Eats
Murrieta, CA
01.2019 - Current
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Dispatcher
Drayage Connection
Glendora, CA
03.2021 - 09.2023
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Branch Coordinator
Apria Healthcare
Murrieta, CA
10.2023 - Current
- Coordinated and assigned service call requests.
- Remained calm and professional in stressful situations.
- Consulted customers to boost product sales and services.
- delivery, quality, and other issues or forwarded to proper personnel.
- Served as primary receptionist for greeting, directing, and assisting visitors and directing incoming calls.
- Performed data entry, filing, copying, and faxing.
- Entered data, generated reports, and produced tracking documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
OTR Truck Driver
Just In Time Cargo Logistics
Costa Mesa, CA
03.2026 - 04.2026
- Operated and maintained tractor-trailer units for long-haul deliveries across various routes.
- Ensured compliance with federal and state transportation regulations during all transport operations.
- Conducted pre-trip, en-route, and post-trip vehicle inspections to guarantee safety and performance.
- Managed loading and unloading procedures to optimize cargo security and minimize damage risk.
Local Truck Driver
Swift Transportation
Perris, CA
04.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Fernando R Ledezma
El Monte06.2016
Skills
- Outstanding customer service
- Fast learner
- Active listening
- Problem solver
- Communication
- Team work
- Computer literacy
- Adaptability
- Attention to detail
- Customer service
Timeline
Local Truck Driver
Swift Transportation
04.2026 - Current
OTR Truck Driver
Just In Time Cargo Logistics
03.2026 - 04.2026
Branch Coordinator
Apria Healthcare
10.2023 - Current
Dispatcher
Drayage Connection
03.2021 - 09.2023
Delivery Driver
Uber Eats
01.2019 - Current
Customer Service Representative
Progressive Management Systems
11.2017 - 03.2021
Cashier
Pajarito Market
06.2015 - 07.2016
High School Diploma -
Fernando R Ledezma