Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sergio Jesus Carrizales

Brownsville

Summary

Energetic and optimistic customer service representative with over 2 years of professional experience assisting customers in solving complex issues. Keen to support, with the ability to be responsible for my own actions. Glad to help wherever needed. Always have a positive attitude and open to learn new tasks every day.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Homecare Provider

VALLEY WIDE HOMECARE-PROVIDER
01.2020 - Current
  • Provide assistance to an elderly woman due to having early Alzheimer's
  • Provide physical and emotional support as well
  • Provide medicine, escort the patient outside the house, running errands, making beds, handling laundry, cooking meals, and most importantly providing companionship.

Youth Care Worker

SOUTHWEST KEY PROGRAM
01.2019 - 03.2025

• The Youth Care Worker is responsible for providing direct care supervision for youth residing in Southwest Key Programs care fostering an environment that facilitates learning and behavioral

management in a supportive manner.

• Develop a positive rapport with youth while serving as a role model to create a safe and caring environment.

• Must ensure all forms and progress notes (efforts) are properly completed in Southwest Key web-based program (ETO) to ensure compliance with state and federal requirements.

• Assisted on maintaining the count and verifying the exact locations of all the children in our shelter.

• Provided room assignations to all youth through

UCPortal/Census.

• Assisted Case Managers/Case Aids/Clinician in providing them a location where they can provide important services.

• Updated important emails every night that came in from upper management that need to be responded as soon as possible.

• Recorded, organized, and maintained records accurately so that they could be distributed to different departments.

• Assisted Medical Team by responding to their emails that they send out. The documents need to be always updated like allergies, medication times, sport restrictions, so the floor staff can be fully

aware and alert at all times of what is going on with the children.

• Furthermore, as a youth care worker I have been cross trained in Assistant Shift Leader, Security Monitor, and Maintenance job duties.

Team Leader

WHATABURGER
01.2016 - 01.2019
  • As a team leader, I have the responsibilities to coach my team members in customer service as well as following procedures
  • I am required to count cash drawers making sure that each one is at a hundred
  • Assist on building my coworkers schedules for the week
  • Organize and maintain records of the inventory coming into my store
  • On a regular basis I also keep my store clean and do daily checkups to see if my store is running properly
  • I have a high sense of problem solving considering I work with fast food and customers aren't always satisfied, nevertheless I deal through the tough situations dealing with unsatisfied customers and generally solve the issue.

Apprentice Landscaper

Carrizales Lawncare
01.2014 - 01.2017

• Performed landscaping tasks, including trimming and edging grass around obstacles using a string trimmer and edger.

• Operated push and riding mowers for routine lawn maintenance.

• Utilized hedge trimmers to shape and prune shrubs and plants.

• Maintained basic knowledge of lawn care equipment and ensured proper and safe operation of all tools.

Education

DIPLOMA -

PORTER EARLY COLLEGE HIGH SCHOOL
Brownsville, TX
06.2017

Skills

  • Fluent in Spanish and English
  • Typing skills of 35 word per minute
  • Great sense in customer service
  • Patience when dealing with difficult tasks
  • Proficient in Microsoft office
  • Strong work Ethic
  • Positive attitude towards work
  • Good communications skills
  • Scanning, printing, and copy machines
  • Ability to accept and learn criticism

Certification

  • CPR
  • First Aid
  • Crisis Prevention Institute

Timeline

Homecare Provider

VALLEY WIDE HOMECARE-PROVIDER
01.2020 - Current

Youth Care Worker

SOUTHWEST KEY PROGRAM
01.2019 - 03.2025

Team Leader

WHATABURGER
01.2016 - 01.2019

Apprentice Landscaper

Carrizales Lawncare
01.2014 - 01.2017

DIPLOMA -

PORTER EARLY COLLEGE HIGH SCHOOL