Energetic and optimistic customer service representative with over 2 years of professional experience assisting customers in solving complex issues. Keen to support, with the ability to be responsible for my own actions. Glad to help wherever needed. Always have a positive attitude and open to learn new tasks every day.
• The Youth Care Worker is responsible for providing direct care supervision for youth residing in Southwest Key Programs care fostering an environment that facilitates learning and behavioral
management in a supportive manner.
• Develop a positive rapport with youth while serving as a role model to create a safe and caring environment.
• Must ensure all forms and progress notes (efforts) are properly completed in Southwest Key web-based program (ETO) to ensure compliance with state and federal requirements.
• Assisted on maintaining the count and verifying the exact locations of all the children in our shelter.
• Provided room assignations to all youth through
UCPortal/Census.
• Assisted Case Managers/Case Aids/Clinician in providing them a location where they can provide important services.
• Updated important emails every night that came in from upper management that need to be responded as soon as possible.
• Recorded, organized, and maintained records accurately so that they could be distributed to different departments.
• Assisted Medical Team by responding to their emails that they send out. The documents need to be always updated like allergies, medication times, sport restrictions, so the floor staff can be fully
aware and alert at all times of what is going on with the children.
• Furthermore, as a youth care worker I have been cross trained in Assistant Shift Leader, Security Monitor, and Maintenance job duties.
• Performed landscaping tasks, including trimming and edging grass around obstacles using a string trimmer and edger.
• Operated push and riding mowers for routine lawn maintenance.
• Utilized hedge trimmers to shape and prune shrubs and plants.
• Maintained basic knowledge of lawn care equipment and ensured proper and safe operation of all tools.