Sergio Joa Diaz
McKinney,TX
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Reliable and upbeat Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Associate
Columbia Sportswear Company
07.2024 - Current
- Achieved "Employee of the Quarter" for the first quarter of 2025
- Working mainly as a cashier
- Built loyal clientele through friendly interactions
- Acquired multiple raises
- Processed transactions efficiently using point-of-sale systems
- Passionate about learning and committed to continual improvement
Income Tax Preparer
TaxesPro LLC
01.2025 - 04.2025
- Prepared and filed individual tax returns using e-filing software to ensure compliance with IRS regulations (CrossLink).
- Conducted thorough reviews of client financial documents to identify eligible deductions and credits.
- Collaborated with team members to streamline processes, improving overall efficiency during peak tax season.
Associate
Chick-Fil-A
05.2023 - 09.2023
- Worked mainly as cashier
- Created long-lasting relationships
- Worked effectively in fast-paced environments
Education
Associate of Arts - Accounting
Collin College
McKinney, TX05-2026
High School Diploma -
Allen High School
Allen, TX05-2024
Skills
- Bilingual (English and Spanish)
- Customer service
- Attention to detail
- Refunds and exchanges
- Employee management
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Rock Climbing
- Soccer
- Dancing
- Gym Workouts
- Music
Timeline
Income Tax Preparer
TaxesPro LLC
01.2025 - 04.2025
Associate
Columbia Sportswear Company
07.2024 - Current
Associate
Chick-Fil-A
05.2023 - 09.2023
Associate of Arts - Accounting
Collin College
High School Diploma -
Allen High School
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