Summary
Overview
Work History
Education
Skills
Timeline
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Sergio Lopez

Chicago,IL

Summary

To seek a position while making a positive difference in the lives of others, and utilize the skills learned in the customer service field to grow professionally, and personally while assisting to help advance the organization's mission and goals.

Smooth driver and experienced professional while versed in helping groups, business travelers and VIPs with transportation needs. Always polished, professional and discreet with passengers. Maintains strict standards and upholds reputation for excellence with consistent on-time operations.

Overview

9
9
years of professional experience

Work History

Uber Partner

Customer Service Represenative
Chicago, IL
03.2018 - 02.2022
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Planned routes based on knowledge of local areas, GPS information and customer preference.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
  • Assisted mobile app users with closing out rideshare
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread
  • Picked up riders at designated locations and greeted upon vehicle entry

Driver

Jewel Events
Chicago, IL
02.2016 - 02.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for delivery,
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Loaded and unloaded large numbers of delivery vans per shift.
  • Verified daily deliveries against shipping instructions before delivering to customers
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Delivered goods and products to customer on time and in excellent condition
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Answered, scheduled and responded to reservation calls at specific times and locations

Saporito Finishing Co

Line Operator
Cicero, IL
06.2013 - 02.2016
  • Set up, operate or tend plating or coating machines to coat metal products with chromium, zinc, copper, nickel, or other metal to protect or decorate surfaces.
  • Immerse objects to be coated or plated into cleaning solutions, or conductive solutions to prepare them for plating.
  • Count and tagged finished products to determine if products are completed.
  • Read work orders or received oral instructions to determine work assignments or material or equipment needs.
  • Move freight, stock, or other material to and from storage or production areas, loading docks, delivery vehicle, ships, or containers, bye hand or using trucks, tractors, or other equipment,

Education

Associate of Arts - General Education Courses in Accounting

Robert Morris University - Illinois
Chicago, IL
05.1999

Skills

  • Language: Fluent in English with conversational knowledge in Spanish,
  • Computer: Intermediate in internet, e- mail usage & Microsoft Office & Suite
  • Customer Service: Great interpersonal and conflict resolution abilities
  • Quality: Ability to multi-task in fast-pace environments, dedicated, dependable, punctual, hardworking, highly motivated, trustworthy, organized, fast leaner, and work well in teams

Timeline

Uber Partner

Customer Service Represenative
03.2018 - 02.2022

Driver

Jewel Events
02.2016 - 02.2018

Saporito Finishing Co

Line Operator
06.2013 - 02.2016

Associate of Arts - General Education Courses in Accounting

Robert Morris University - Illinois

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Sergio Lopez