Rossmary Rodriguez
San Ramon,US
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Uber Partner
Uber
02.2020 - 10.2022
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Instacart Shopper
Instacart
04.2020 - 12.2020
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Handled all delegated tasks, including shopping and delivering of groceries.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained high customer service rating of 4.98 out of 5 for over 150 grocery deliveries.
Delivery Driver
DoorDash
03.2020 - 11.2020
- Planned optimal routes to minimize delays and maximize time efficiency.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Communicate with customer to keep them up to date with their order.
- Make sure orders are complete before delivering it to customer.
- Resolved customer needs and adjusted orders.
Education
Associate of Arts - Kindergarten And Preschool Education
Las Positas College
Livermore, CA05.2020
English As A Second Language
Dublin Adult Education
Dublin, CA05.2016
Bachelor of Arts - Social Communications
Universidad Católica
Caracas, VE05.2007
English As A Second Language
Lawton Public Schools And Community Program
Lawton, OK04.2010
Skills
- Route management
- Organizing
- Time management
- Communication
- Multitasking
- Reliable and punctual
- Customer assistance
- Fluent in ( English/ Spanish)
- Traffic laws compliance
- Dependability and Honesty
- Map Reading
- Passenger transportation
Timeline
Instacart Shopper
Instacart
04.2020 - 12.2020
Delivery Driver
DoorDash
03.2020 - 11.2020
Uber Partner
Uber
02.2020 - 10.2022
Associate of Arts - Kindergarten And Preschool Education
Las Positas College
English As A Second Language
Dublin Adult Education
Bachelor of Arts - Social Communications
Universidad Católica
English As A Second Language
Lawton Public Schools And Community Program
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