Summary
Overview
Work History
Education
Skills
Goals
Languages
Timeline
Generic

Sergio Luis Ramos Jr.

Laredo,TX

Summary

Security professional prepared for role with expertise in maintaining safety and security protocols. History of managing access control and conducting thorough patrols to ensure secure environment. Known for adaptability, teamwork, and strong focus on achieving results.

Offering strong observational skills and proactive attitude, eager to learn and develop in security role. Brings understanding of security measures and emergency response, along with effective communication skills. Ready to use and develop situational awareness and problem-solving abilities in Desired Position role.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Merchandising Associate

Lowes
07.2024 - 12.2024
  • Improved product visibility by creating eye-catching merchandise displays.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.

Mobile Expert

T-Mobile
09.2023 - 07.2024
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Sales Consultant

Coeus Internet
08.2022 - 09.2023
  • Handled inbound and outbound sales calls for Internet services.
  • Cultivated relationships with prospective customers by engaging in direct visits to businesses.
  • Heavy computer use for inputting orders and checking the status of installations.
  • Clarified intricate details about fiber internet to prospective customers.

Sales Specialist

Time Warner Cable/Spectrum
09.2016 - 04.2022
  • Supported customers with billing inquiries, technical troubleshooting and business-related queries.
  • Streamlined operational processes by leveraging diverse software tools including ACSR and Kronos.
  • Handled heavy equipment and performed document scanning.
  • Achieved high customer satisfaction through innovative selling strategies to meet their requirements.
  • Utilized software for managing equipment returns, issues, and sales transactions.
  • Collaborated in achieving targets within a competitive marketplace.

Guard

Deployed Services
12.2024 - Current


  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

Sales Consultant

OfficeMax
05.2013 - 06.2015
  • Guided customers in understanding technology, school supplies and specialized electronic equipment queries.
  • Expertise in managing antivirus software, laptops, desktops, cameras, and printers to enhance customer satisfaction.
  • Delivered tailored guidance on safeguarding and maintaining furniture.
  • Enhanced productivity and efficiency in response to increased demand during the back-to-school period.
  • Contributed to a positive team environment to achieve operational goals.
  • Offered support to team members in handling customer-related questions, leading to improved experiences.
  • Handled incoming calls to assist customers in resolving their problems.

Customer Service Agent

Convergys Corporation
01.2013 - 04.2013
  • Supported customers with installation queries professionally.
  • Coordinated customer orders alongside installation timelines.
  • Utilized diverse computer programs to manage billing processes during customer communications.
  • Verified accuracy of orders prior to processing.
  • Regular engagement with computer-based and telephonic tasks.

Education

Bachelor's Degree - Business Marketing, Management, Ancient History

Texas A&M International University
Laredo, TX
01.2015

High School -

Saint Augustine High School
01.2009

Skills

  • Verbal and written communication
  • Security protocols
  • Physical fitness
  • Punctuality
  • Reporting skills
  • Reliable and responsible
  • Attentive and observant
  • Active listening
  • Team player
  • Data entry
  • Adaptable and flexible
  • Coaching and mentoring
  • Reliability
  • Cooperative attitude
  • Keen observer
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Computer skills
  • Effective communication

Goals

  • Pursue a master's degree in Business Marketing and History at a later point in life.
  • Full time, professional job.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Guard

Deployed Services
12.2024 - Current

Merchandising Associate

Lowes
07.2024 - 12.2024

Mobile Expert

T-Mobile
09.2023 - 07.2024

Sales Consultant

Coeus Internet
08.2022 - 09.2023

Sales Specialist

Time Warner Cable/Spectrum
09.2016 - 04.2022

Sales Consultant

OfficeMax
05.2013 - 06.2015

Customer Service Agent

Convergys Corporation
01.2013 - 04.2013

Bachelor's Degree - Business Marketing, Management, Ancient History

Texas A&M International University

High School -

Saint Augustine High School
Sergio Luis Ramos Jr.