Summary
Work History
Education
Skills
Timeline
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Sergio Martinez

Pasadena,TX

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged my attention to detail and strong teamwork skills at Safeway to ensure quality product packaging and shipment preparation. Trained new hires at Pappas Burger, significantly increasing sales through expert upselling and service excellence. Proven leadership in fast-paced environments, with a commitment to safety and cleanliness.

Work History

Warehouse Packer

Safeway
Houston, TX
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Bartender

Hubcap Grill
Houston, TX
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Served high customer volumes.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.

Headwaiter/ Bartender

Pappas Burger
Houston, TX
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Upheld strict regulations for safe alcohol service and food safety.

Education

Pasadena High School
Pasadena, TX

Skills

  • Punctual and Reliable
  • Attention to Detail
  • Teamwork
  • Product Packaging
  • Heavy Lifting
  • Time Management
  • Warehouse Safety
  • Shipment Preparation
  • Workplace Cleanliness
  • Flexible Schedule
  • Order documentation
  • Quality Assurance
  • Motivated Team Player
  • Dependable and reliable
  • Teamwork and Collaboration
  • Customer Relationships
  • Staff Training
  • Strong multitasking
  • Payment Processing
  • Service-oriented mindset
  • New Hire Training
  • Bilingual
  • Team Supervision
  • Cash Handling
  • Basic accounting
  • POS System Operation
  • Team Leadership

Timeline

Warehouse Packer

Safeway

Bartender

Hubcap Grill

Headwaiter/ Bartender

Pappas Burger

Pasadena High School

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Sergio Martinez