Sergio Medina
Sales and Operations Manager
Houston,TX
Work Preference
Summary
Accomplished professional specializing in branch operations and sales strategy. Proven track record of fostering collaboration and enhancing team performance. Achievements include driving significant business growth and improving customer experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Branch Manager
Master Halco
Houston, Texas
04.2015 - Current
- Managed daily branch operations to ensure efficient workflow in customer service and sales.
- Implemented sales strategies that enhanced team performance and increased client retention.
- Fostered a collaborative environment through effective communication and support.
- Analyzed market trends for identifying new business opportunities.
- Coordinated initiatives to boost customer satisfaction and retention.
- Collaborated with other branches to share best practices and improve processes.
- Led team meetings to discuss goals, updates, and performance feedback.
- Established strong customer relationships through outreach initiatives.
Inside Sales Associate
Master Halco
Houston, Texas
12.1998 - 04.2015
- Efficiently resolved customer complaints, fostering positive relationships.
- Researched industry trends and competitor data to remain current in the field.
- Attended weekly team meetings, discussing progress towards sales targets.
- Utilized CRM software to manage accounts and track performance metrics.
- Analyzed survey and interview data to understand customer buying habits.
Education
High School Diploma -
Charles H Milby High School
Houston, TX01-1995
Skills
- Sales strategy
- Customer service
- Market analysis
- Branch operations
- CRM management
- Team collaboration
- Coaching and mentoring
- Operations management
- Proficient in MS office
- Business growth
Languages
Spanish
Professional
Certification
OSHA 30 Hour General Industry Safety and Health
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
Master Halco
04.2015 - Current
Inside Sales Associate
Master Halco
12.1998 - 04.2015
High School Diploma -
Charles H Milby High School