Sergio Munguia
Cedar Rapids,IA
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively under or without supervision and quickly master new skills.
Overview
13
13
years of professional experience
Work History
Head of Fixed Services
Claro Communications
San Jose, COSTA RICA
07.2023 - 07.2024
- Successfully oversaw the management and supervision of customer service operations for INTERNET and IPTV services, consistently meeting quality standards and reaching established goals.
Network Quality
Claro Communications
San Jose, COSTA RICA
09.2019 - 07.2023
- Implemented effective strategies based on data analysis to enhance customer experience and satisfaction.
TEACHER
ULACIT
San Jose, COSTA RICA
03.2019 - 08.2019
- Directed class on 'Implementation, Development, and Project Management' for four months. Educated students in multiple agile methodologies for technology projects.
Business Intelligence Consultant
Arkkosoft
San Jose, COSTA RICA
12.2018 - 05.2019
- Collaboratively designed physical infrastructure required for deploying Business Intelligence solutions in a fixed-term contract.
Information and Communications Technology Manager
Momentum Development SA
Managua, Nicaragua
08.2017 - 06.2018
- Designed and implemented custom network architectures that addressed client requirements.
Head of Business Intelligence
CORPORACION TX
Managua, Nicaragua
07.2014 - 07.2017
- Designed, implemented, and maintained data warehouses for clients' business intelligence needs.
ERP Specialist
Western Union / Airpak
Managua, Nicaragua
10.2011 - 07.2014
- Compiled and analyzed data for reporting on multiple projects utilizing ERP systems.
Education
POSTGRADUATE IN NETWORK ADMINISTRATION
UNIVERSIDAD IBEROAMERICANA CIENCIAS Y TECNOLOGIA
MANAGUA / NICARAGUA10-2005
Bachelor's Degree in Systems Engineering
UNIVERSIDAD IBEROAMERICANA CIENCIAS Y TECNOLOGIA
MANAGUA / NICARAGUA10-2005
High School Diploma -
Instituto Pedagógico La Salle
MANAGUA / NICARAGUA12-1998
Skills
- Problem Resolution
- Multitasking
- Responsible
- Analytical Thinking
- Customer Service
- Time Management
- Self-Discipline
- Organization
Timeline
Head of Fixed Services
Claro Communications
07.2023 - 07.2024
Network Quality
Claro Communications
09.2019 - 07.2023
TEACHER
ULACIT
03.2019 - 08.2019
Business Intelligence Consultant
Arkkosoft
12.2018 - 05.2019
Information and Communications Technology Manager
Momentum Development SA
08.2017 - 06.2018
Head of Business Intelligence
CORPORACION TX
07.2014 - 07.2017
ERP Specialist
Western Union / Airpak
10.2011 - 07.2014
POSTGRADUATE IN NETWORK ADMINISTRATION
UNIVERSIDAD IBEROAMERICANA CIENCIAS Y TECNOLOGIA
Bachelor's Degree in Systems Engineering
UNIVERSIDAD IBEROAMERICANA CIENCIAS Y TECNOLOGIA
High School Diploma -
Instituto Pedagógico La Salle