Open To Work
SERGIO NAVA
El Paso,TX
Work Preference
Summary
Accomplished account managent and client relationship management Professional with over 20 years of experience across corporate operations, human capital management and business administration. Expertise in enhancing client retention, optimizing resource utilization and providing exceptional service in compliance-driven settings. Demonstrated ability in building strong relationships, encouraging innovation and cross-functional collaboration to improve sales effectiveness.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Life & Health Specialist / Client Advisor
State Farm Agencies
El Paso, TX
01.2022 - 01.2026
- Manage a portfolio of 4,000+ clients, advising on health, life, and supplemental benefit plans
- Improved client retention by 40% through proactive service and benefits education
- Supported open enrollment and policy servicing for 200+ clients annually, ensuring accuracy and compliance
- Partner with cross-functional teams to ensure 100% accurate processing and compliance adherence
- Resolve complex client issues related to billing, eligibility, and coverage with high customer satisfaction
Packaging Supervisor
Cresco Labs / Encanto Green Cross
Phoenix, AZ
01.2016 - 01.2019
- Led a team of 10–20 employees, increasing production efficiency by 20%+ through workflow improvements
- Reduced operational errors by 15% by implementing quality control processes
- Maintained 100% compliance with regulatory and safety standards
- Improved team performance through training and coaching, increasing output consistency
Administrative Coordinator
Faith Enterprises Home Health
El Paso, TX
01.2011 - 01.2016
- Coordinated scheduling and documentation for 50+ patients and staff
- Maintained audit-ready records with 100% compliance
- Reduced scheduling conflicts by 20% through improved communication
- Supported onboarding and benefits communication for new hires
Area Assistant
USDA Rural Development
El Paso, TX
01.2010 - 01.2011
- Processed 100+ financial and housing applications with high accuracy
- Maintained compliance with federal guidelines and audit readiness
- Improved processing timelines by 15%
Branch Manager
Sun Loan Company
Silver City, NM
01.2008 - 01.2009
- Managed a $500K+ loan portfolio, driving growth and retention
- Increased branch performance by 10–15%
- Reduced delinquency rates through proactive client engagement
- Developed staff to improve productivity and service quality
Assistant Office Manager
Westat / CDC
Rockville, MD
01.2006 - 01.2007
- Facilitated national data collection efforts across multiple states, ensuring comprehensive coverage
- Ensured high data accuracy standards, contributing to reliable outcomes
- Coordinated logistics and reporting for large-scale projects, streamlining communication and execution
Education
Bachelor of Business Administration - Human Resource Management
American Intercontinental University
Skills
- Regulatory compliance
- Client success management
- Recruitment & Development
- Process improvement
- Personnel Training & Development
- Open & Receptive
- Customer Service
- Problem solving
- Attention to detail
- Team leadership
- Effective communication
Certification
Texas General Lines Agent – Life, Accident, Health & HMO (Active, 2022–2026)
Timeline
Life & Health Specialist / Client Advisor
State Farm Agencies
01.2022 - 01.2026
Packaging Supervisor
Cresco Labs / Encanto Green Cross
01.2016 - 01.2019
Administrative Coordinator
Faith Enterprises Home Health
01.2011 - 01.2016
Area Assistant
USDA Rural Development
01.2010 - 01.2011
Branch Manager
Sun Loan Company
01.2008 - 01.2009
Assistant Office Manager
Westat / CDC
01.2006 - 01.2007
Bachelor of Business Administration - Human Resource Management
American Intercontinental University