Sergio Oliveira

Oversaw onsite program operations in specified region, reporting to director-level leadership. Accountable for regional growth and profit margins while providing outstanding workforce solutions. Mentored regional managers to enhance service delivery and operational excellence. Developed management talent through recruitment and training initiatives within an inclusive culture. Maintained senior-level client relationships, driving engagement with C-suite executives. Ensured service level agreement adherence while focusing on quality delivery and satisfaction. Managed KPIs alongside monthly performance evaluations and comprehensive P&L results. Collaborated across teams to optimize candidate and associate experiences.

• Led strategic workforce planning initiatives to optimize talent acquisition processes.
• Developed and implemented employee engagement programs to enhance retention rates.

• Partnered with national leaders to strategize and execute sales and recruiting plans
• Led cross-functional efforts to reduce cost per applicant and improve service delivery
• Addressed talent gaps and identified business opportunities to drive growth
• Led strategic partnerships to enhance client satisfaction and retention across multiple industries.
• Developed and executed innovative workforce solutions tailored to client needs and market demands.

• Managed a team of60-90 associates and4-6 talent consultants
• Identified growth opportunities with existing clients and managed accounts valued at over $1.2 million
• Served as a brand ambassador, enhancing Adecco’s reputation within the staffing industry

• Led a team of consultants to achieve key performance metrics (KPIs) and branch financial targets
• Drove client visits, developed sales opportunities, and contributed to business development
• Implemented strategic initiatives in recruiting, operations, and client relationship management
• Actively participated in shaping recruiting strategies and operational initiatives
• Oversaw daily operations to enhance branch efficiency and customer satisfaction.
• Developed and implemented strategic marketing initiatives to increase client engagement.

• Consulted with2,000 customers monthly, providing tailored financial solutions
• Managed a collection portfolio of $14 million and developed strategies to resolve overdue accounts
• Led a team of4-6 employees, driving performance and achieving branch profitability
• Engaged in community outreach, representing the company at New Jersey Special Olympics events

• Delivered financial solutions to200 customers monthly, consistently meeting sales targets
• Maintained relationships with2,000 customers, supporting them throughout the loan lifecycle
• Achieved over90% of sales targets and consistently exceeded customer expectations