Sergio Ortiz
Lilburn,GA
Summary
Experienced Quality Assurance Manager with a proven track record in leading teams to ensure the highest standards of safety and product quality. Adept at implementing efficient quality control procedures and enhancing operational workflows. Demonstrates strong leadership and problem-solving skills, with a focus on improving team performance and achieving long-term business goals.
Overview
7
7
years of professional experience
Work History
Quality Assurance Manager
United States Marine Corps
Jacksonville, FL
06.2021 - 08.2023
- Reported production malfunctions to managers and production supervisors.
- Assured consistent quality of production by implementing and enforcing naval aviation standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Monitored production activities for conformance to established quality requirements.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Coordinated with other departments such as engineering, manufacturing, and safety, in order to resolve any issues related to product quality, employee safety and overall efficiency of work.
- Established procedures and quality standards.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
Supervisor of Operations
United States Marine Corps
Kuwait, Middle East
10.2021 - 05.2022
- Ensured compliance with all applicable laws, regulations, and standards.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Evaluated existing processes regularly for potential optimization opportunities.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Supported accident investigations and prepared related paperwork.
- Collaborated with team leaders on quality audits.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
Collateral Duty Inspector
United States Marine Corps
San Diego, CA
06.2018 - 04.2021
- Performed visual inspections of finished products to ensure conformance with quality standards.
- Assisted in the implementation of corrective action plans related to product defects or process issues.
- Maintained detailed records of inspection results utilizing computer systems.
- Developed statistical process control charts for tracking defect trends over time.
- Inspected incoming raw materials prior to acceptance into inventory.
- Ensured that safety protocols were followed during all inspection activities.
- Investigated customer complaints regarding product performance or quality concerns.
- Participated in continuous improvement initiatives aimed at improving overall product quality.
- Identified defective items through sorting operations and removed them from circulation.
- Communicated effectively with other departments regarding inspection requirements and findings.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Trained personnel on proper use of measuring tools and techniques needed for inspection tasks.
- Kept equipment working efficiently through proactive inspections, preventive maintenance and repair actions.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Created work crew schedules and delegated assignments.
- Established and enforced clear safety policies to protect workers from injury.
- Monitored employee work levels and optimized performance with strategic approaches.
- Inspected completed work to assess quality and identify skill gaps.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Kept records of parts and equipment used in projects to update inventory.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Electrician
United States Marine Corps, USMC
Iwakuni, Japan
05.2016 - 05.2018
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Tested continuity of circuits with testing devices such as ohmmeters, voltmeters and ammeters.
- Inspected electrical equipment and systems to identify hazards, defects and the need for adjustment or repair.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Connected wires to circuit breakers, transformers or other components.
- Constructed control panels from blueprints or schematic drawings.
- Ensured that all work was completed in accordance with applicable codes.
- Worked on high voltage switchgear projects involving transformer hookups and terminations
- Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.
- Conducted troubleshooting operations on complex industrial machinery requiring advanced knowledge of electricity.
- Diagnosed malfunctioning systems using schematics diagrams and test instruments such as digital multimeters.
- Interpreted blueprints and technical drawings to correctly assemble panels and control boxes.
- Placed and installed safety systems and set up emergency lighting, uninterruptible power systems and battery systems.
- Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
- Installed leads and connected cables to motors, apparatus and equipment.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA05.2015
Skills
- Quality Assurance
- Safety Management
- Leadership
- Team Collaboration
- Electrical System Troubleshooting
- Lighting Systems
- Wiring diagrams
- Hazardous Materials Handling
- Forklift Operation
Accomplishments
- Achieved Naval and Marine Corps Achievement Medal for superior performance as a quality assurance manager and coordinator while working at Blount island command, Jacksonville FL.
- Achieved certificate of commendation by demonstrating exceptional and professional leadership abilities as Non-Commission Officer of the Quarter for Blount Island Command.
- Achieved certificate of commendation by completing accountability and accuracy of all support equipment gear assisting in operation Inherent Resolve in Kuwait.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor of Operations
United States Marine Corps
10.2021 - 05.2022
Quality Assurance Manager
United States Marine Corps
06.2021 - 08.2023
Collateral Duty Inspector
United States Marine Corps
06.2018 - 04.2021
Electrician
United States Marine Corps, USMC
05.2016 - 05.2018
High School Diploma -
Meadowcreek High School
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