Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Languages
Quote
Summary
Interests
Made presidente club top performer
Receptionist
Sergio Perez

Sergio Perez

Expertise Sales
Oakland,CA

Summary

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With over 16 years of experience in the retail industry, I have refined my skills in client services, sales, and entrepreneurship. My commitment to delivering exceptional client experiences is rooted in kindness, respect, and collaboration. I thrive on tackling challenging projects that inspire innovation and foster growth for my team. By focusing on compassionate problem-solving and solid organization, I ensure we effectively address any obstacles that come our way. I believe that by prioritizing clear communication and support, we can achieve our goals together, benefiting ourselves, our clients, and the community. My approach combines strategic thinking with a genuine dedication to nurturing meaningful relationships. There was a time when I was asked to overhaul a project completely, and our approach involved implementing just a few crucial changes. This experience highlighted that sometimes, what we need is someone who can enhance existing frameworks rather than starting from scratch.

It's not always realistic to have all the answers or make commitments based solely on our analyses. Instead, we should concentrate on making informed forecasts based on the data at hand. It's vital to determine whether our strategies align with the organization's goals and can drive real benefits. To build our capabilities, we must receive the right training and education on what the company values for growth and success. By doing so, we will only begin to unlock our full potential.


Overview

16
16
years of professional experience

Work History

Weighmaster

Alco IRON&METAL
San Leandro, CA
01.2025 - 05.2025
  • As a weigh master at a recycling company, I ensure fair transactions with the scale showing the quantity or weight. Describe the scarps condition, single metal type vs. mixed metal or mixed with non-metal wast.
  • Weighing and Recording: I managed the buying process, accurately weighing ferrous and nonferrous metals with advanced scales and software to perfect operations.
  • Customer Service: I engage with customers, explaining procedures and processing payments with a friendly demeanor.
  • Material Screening: I screened incoming materials to ensure they meet established criteria, rejecting hazardous or unsuitable items.
  • Verification: I ensure correct weighing or measuring of bulk products using certified scales or devices safeguarding the integrity of the data.
  • Increased operational efficiency with meticulous record-keeping of daily transactions, inventory, and material movement.
  • Ensured prompt customer service by efficiently processing weigh transactions for various materials.

Sales Associate

EMG | Vista Energy
01.2024 - 06.2024
  • Actively taking part in door-to-door sales initiatives, concentrating on innovative marketing strategies to increase the company's presence and visibility within the local community, fostering strong relationships with residents and businesses alike.
  • Demonstrated exceptional problem-solving skills by addressing and resolving client concerns through careful listening and empathetic communication, ensuring that each interaction left clients feeling valued and understood.
  • Managed data entry and regular updates of clients records with meticulous attention to detail, consistently adhering to strict confidentiality protocols to protect sensitive information and keep the trust of our clients.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.

Driver

Purple Tie
01.2023 - 11.2023
  • Delivered tailored, eco-friendly solutions in laundry and dry-cleaning services, focusing on customer needs while reducing environmental impact.
  • Demonstrates adaptability by managing changing schedules and operational requirements to ensure consistent service delivery.
  • Prioritize safety and efficiency as a vehicle operator and prompt deliveries.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Customer Sales and Service Expert

24 Hour Fitness
01.2022 - 03.2023
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Processed orders, service requests and applied information to customers.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Manager

Toral Phone Store
01.2019 - 12.2020
  • My role involved setting up a mobile phone business from the ground up. I swiftly gained insights into the necessary software, hardware, and repair services for various types of phones and network providers.
  • I took charge of hiring and training the entire staff, leading our team to boost sales, streamline operations, and foster a sense of responsibility among one another.
  • I focused on managing and motivating employees to keep them engaged and productive in their roles.
  • Additionally, I effectively resolved conflicts among team members.

Manager

Silver Loft
02.2016 - 10.2019
  • I trained new sales employees on effective sales techniques, customer service, and operational strategies to enhance team performance.
  • I handled incoming phone calls to provide information about our products, services, store hours, policies, and current promotions.
  • I arranged new merchandise with eye-catching signs and displays to attract customers, drive sales, and effectively manage overstock. I stayed updated on market trends and offered knowledgeable customer service to assist customers in making informed product choices.
  • I fostered strong relationships with both colleagues and management, which helped our team reach its sales and operational objectives.
  • By cross-selling and actively promoting products, I consistently surpassed daily sales targets by 5%. I managed cash deposits of up to $15,000 with precision and no errors, and I regularly stocked shelves with both valuable and delicate items.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Granger High School
Salt Lake City, United States

Skills

Business Acumen

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Weighmaster

Alco IRON&METAL
01.2025 - 05.2025

Sales Associate

EMG | Vista Energy
01.2024 - 06.2024

Driver

Purple Tie
01.2023 - 11.2023

Customer Sales and Service Expert

24 Hour Fitness
01.2022 - 03.2023

Manager

Toral Phone Store
01.2019 - 12.2020

Manager

Silver Loft
02.2016 - 10.2019

High School Diploma -

Granger High School

Languages

English
Full Professional
Spanish
Full Professional

Quote

The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs

Summary

The main goal is to solve problems and stay organized for effective responses. We promote clear communication and support to reach our goals and help clients and the community. Strategic thinking and building relationships lead to meaningful interactions. As a weighing operations specialist, I focus on ensuring accurate measurements and following regulations. Teamwork is important, and we maintain high-quality standards. My skills include recording data, and engaging with customers. My colleagues appreciate my reliability and flexibility in the workplace.

Interests

Technology

Excel spreadsheets

Sales Microsoft Dynamics 365

A Desk job

Big Money

Women

Self development

Made presidente club top performer

I shattered all-time sales records across every category for an incredible 8 consecutive months! I've raised the bar for new members and demonstrated that consistency is key—proof that we can achieve greatness without being driven by aimless ambition! Let's keep this momentum going!

Sergio PerezExpertise Sales
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