Sergio R Amador
DESERT HOT SPRINGS,CA
Summary
Friendly Room Service Server with commitment to creating repeat customers through excellent service. Enthusiastic Room Service Server with proven skills in handling fast-paced work. Competent in serving customers in rooms with fast deliveries and pick-ups. Organized Room Service Server with 13 years of performance in hospitality roles. Memorizes menus and services and describes in detail to guests. Reliable and personable with high level of integrity and strong work ethic. Courteous Room Service Server with dedication to providing high levels of customer satisfaction. Experienced in operating POS systems, taking orders,
Overview
16
16
years of professional experience
Work History
Room Service Server
Fantasy Springs Resort Casino
11.2020 - Current
- Demonstrated initiative in assisting colleagues during peak periods, fostering an atmosphere of teamwork.
- Established rapport with guests through attentive listening skills and genuine interest in their needs.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Developed expertise in menu offerings, enabling informed recommendations tailored to individual tastes.
- Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
- Contributed to revenue growth by upselling menu items and offering personalized recommendations based on guest preferences.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Consistently met or exceeded delivery time expectations, enhancing the overall guest experience.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Room Service Server
Omni Rancho Las Palmas Resort
05.2008 - 06.2020
- Demonstrated initiative in assisting colleagues during peak periods, fostering an atmosphere of teamwork.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Established rapport with guests through attentive listening skills and genuine interest in their needs.
- Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
- Served meals to customers according to established guidelines.
- Contributed to revenue growth by upselling menu items and offering personalized recommendations based on guest preferences.
- Consistently met or exceeded delivery time expectations, enhancing the overall guest experience.
- Promoted a safe work environment by adhering to food handling guidelines and maintaining proper hygiene practices.
Education
High School Diploma -
Preparatoria
Mexico06.1984
Skills
- Order delivery practices
- Kitchen Communication
- Professional and Courteous
- Problem-Solving
- Payment Processing
- Supply Stocking
- Service Coordination
- Cleanliness Maintenance
- Professional Attitude
- Order Accuracy
- Strong customer service
- Food Handlers Card
Languages
Spanish
Full Professional
Timeline
Room Service Server
Fantasy Springs Resort Casino
11.2020 - Current
Room Service Server
Omni Rancho Las Palmas Resort
05.2008 - 06.2020
High School Diploma -
Preparatoria
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