Ellie McIntyre
Milwaukee,WI
Summary
Hospitality professional with over five years of experience in customer service roles. Recognized for exceptional attention to detail and effective service recovery, enhancing room service operations and guest satisfaction. Proven ability to manage high-pressure situations while maintaining quality service standards.
Overview
9
9
years of professional experience
Work History
Room Service Server
The Pfister Hotel
Milwaukee, Wisconsin
05.2023 - Current
- Delivered food and beverages to guest rooms promptly and courteously.
- Resolved guest concerns promptly, improving overall service satisfaction.
- Maintained cleanliness and organization of room service carts, ensuring readiness for service.
- Prepared silverware roll-ups and collected dishes from each floor, streamlining room service operations.
Guest Service Co-Worker
Kwik Trip Inc.
Rochester, Minnesota
06.2017 - 05.2022
- Executed cash register operations, processing customer transactions with accuracy and speed to enhance checkout experience.
- Educated customers on promotions and loyalty programs, increasing customer awareness and participation.
- Assisted in stocking shelves and organizing store layout, contributing to improved product accessibility for customers.
- Prepared and cooked diverse menu items daily, maintaining high quality standards.
Education
Bachelor of Science - Architectural Studies
University of Wisconsin, Milwaukee
Milwaukee, WI12-2024
Skills
- Food and beverage service
- Food delivery coordination
- Order verification
- Menu knowledge
- Service recovery
- Dining presentation
- Food safety
- Cash handling
- Team collaboration
- Time management
- Adaptability
- Attention to detail
- Guest communication
- Customer engagement
- Problem solving
- Hospitality standards
Timeline
Room Service Server
The Pfister Hotel
05.2023 - Current
Guest Service Co-Worker
Kwik Trip Inc.
06.2017 - 05.2022
Bachelor of Science - Architectural Studies
University of Wisconsin, Milwaukee