Sergio Rodriguez
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
Work History
Officer: Investments Asset Transfers and Cashiering
Merrill
07.2022 - Current
- Reviewed all types of incoming asset transfer request from external firms.
- Review request for Medallion Signature Guarantee (MSG).
- Executed time management skills by conducting contra follow ups, training colleagues, and review pending transfers.
- Provided business support to FSA, Premium Elite, and Investment Operations Support (IOS) teams
- Delegated highly escalated transfer requests by finding a resolution and identifying next steps.
- Applied sound judgment and enterprise-wide mindset in making decisions on escalated request
- Improved internal processes by creating case note templates for Asset Movement Services (AMS) team
- Provided superior client service skills including excellent listening skills and professional phone/email etiquette
- Certified officer, mentor, and subject matter expert
- Consistently produced at a high level winning monthly and quarterly top producer awards.
- Achievements: Multiple 2022/2023 top 7 performer, 2023 3rd Quarter Spotlight Award, 2023 & 2024 Mentorship program, 2024 Merrill-Chandler Fun Committee Best "Overall" Salsa Winner.
Bookkeeper/ Office Manager
Self-employed
04.2020 - 07.2022
- Create and monitor a Pool and Landscape estimate program on Microsoft EXCEL for a residential pool and landscape contractor
- Document/Invoice entry
- Contact suppliers via phone and/or email for material verification daily
- Maintain communication with current and potential new customers
- Pick up and deposit client checks into business account
- Deliver any supplies/ materials to job site.
Distributions
Merrill
02.2020 - 03.2022
- Screen phone call for identity verification
- Review and approve retail and retirement transactions
- Take detail notes of client's reason for calling using business network system
- Anticipate and mitigate financial risk, fraud and AML violations based on the nature and characteristics of each transaction
- Document processing and account transfer entry.
Order Selector/ Forklift Operator
Bashas Distribution Center
05.2018 - 01.2020
- Pull grocery orders (dry goods) on an electric pallet jack in a timely matter with no errors or damaged inventory
- Operate a stand-up forklift and assist with warehouse necessities
- Assist with daily physical inventory
- Achievements: 100% audit reports, Forklift certified, and employee of the month 3 times (10/18, 2/19, 7/19).
Warehouse/ Office Manager
El Sol Foods
11.2012 - 01.2018
- Oversee and create work procedures / work schedules to ensure orders were being met with little to no overtime
- Gather and reviewed all production documents and preform daily meetings
- Oversee food safety
- Oversee ordering supplies, shipping & receiving
- Take a physical inventory of all raw / finished goods including outside processing facility
- Work directly with all sales reps, vendors/ supplies, and customer complaints
- Work directly with the President of the company to create new salsa recipes
- Recruit / terminate employees as needed
- Establish training courses for new employees
- Achievements: HACCP certified, FDA audits above 95%, Genius World Record: World's Largest Salsa Bowl, Created two salsa recipes.
Ingredient Specialist
El Sol Foods
10.2011 - 11.2012
- Set up equipment needed to produce salsa recipes
- Prep produce needed for the week
- Follow mixing ingredients for over 35+ recipes and preform test before approval to package product
- Breakdown and wash equipment daily.
Education
High School Diploma -
Hamilton High School
01.2010
Skills
- Competitive, self-starter who is organized, disciplined and goal oriented
- Highly flexible, detail oriented, and self-motivated
- Client focus and customer oriented
- Excellent working knowledge using business systems; EXCEL, Microsoft Office, CMC, OneNote, and SharePoint
- Exceptional research / problem-solving skills, attention to detail / active listening
- Proven ability to coach, supervise, lead, and thrive in a team environment
- Strategic Planning
- Complex Problem-Solving
- Time Management
- Team Leadership
Accomplishments
- ActivStar Children (5-6yrs) (10-11) Soccer Coach
- Arizona Youth Sports Children (10-11) Volleyball Assistant Coach
- The Grove Church Regular Volunteer
- Tutor in 5th Grade Math Club
Timeline
Officer: Investments Asset Transfers and Cashiering
Merrill
07.2022 - Current
Bookkeeper/ Office Manager
Self-employed
04.2020 - 07.2022
Distributions
Merrill
02.2020 - 03.2022
Order Selector/ Forklift Operator
Bashas Distribution Center
05.2018 - 01.2020
Warehouse/ Office Manager
El Sol Foods
11.2012 - 01.2018
Ingredient Specialist
El Sol Foods
10.2011 - 11.2012
High School Diploma -
Hamilton High School