Sergio Roman
Department of Economic Security
Yuma,AZ
1
Language
13
years of professional experience
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Work History
Benefit Eligibility Specialist
2 Years 11 Months- Assessed client eligibility for assistance programs, ensuring compliance with federal and state regulations.
- Conducted in-depth interviews to gather necessary documentation for program enrollment and benefits determination.
- Monitored case files to maintain accuracy and consistency in client assessments, minimizing errors in benefit allocations.
- Monitored Andon while performing other duties to ensure any associated needing assistance are being helped with in appropriate time, or claiming them to provide guidance.
- Working in a professional manner with clients and workers alike.
- Providing guidance to new workers as they transition to full-time Eligibility Specialist.
- Help with assigned cases for possible reworking, reopening, and or pending interviews.
- Performed in person interviews with clients needing special assistance.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured de-escalation was at the forefront to give clients the best experience.
Electronics Team Lead
1 Year 1 Month- In charge of Electronics, Books, Stationary, and Celebrations.
- Managed a team of five employees in daily operations..
- Created tasks and goals for my whole team on the daily.
- Ensured all tasks were performed correctly and on time.
- Held associates accountable for their performance and worked with them to bring them up to company standard.
- Ensured we moved merchandise and features appropriately to maximize profit.
- Worked with merchandise representatives to ensure they have all their tasks completed and freight on the sales floor.
Front End Team Lead
1 Year- Worked in a team of three leads to manage the front-end, cart, and maintenance associates.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Monitored cash drawers in 30 checkout stations including self checkout to verify adequate cash supply.
- Ensured all processes were followed per Walmart policy and procedures.
- Conducted audits on registers and cash machines on a daily/weekly basis while maintaining correct counts.
- Performed one on one meetings with associates about productivity and goals.
- Upheld policy by holding coaching's with associates who failed to follow the policy and keeping a record.
Support Manager
1 Year- Managed the stores closing team.
- Ensured Store was kept to a high standard.
- Monitored associates to ensure all stocking and merchandising were being followed.
- Remained available to associates and customers alike to ensure all questions or concerns are being answered and met.
- Coordinating with department managers to ensure all processes are being completed on time.
- Mentored junior team members, fostering a culture of continuous learning and professional development.
- Relaying information of key events or required work with overnight managers.
Frozen/Dairy Associate
7 Months- Stocked milk and eggs, prioritizing items with closest expiration dates.
- Inventorying frozen and dairy supplies.
- Executed price changes and markdowns to align with promotional strategies.
- Maintained accurate counts on merchandise for correct shipment supplies.
- Maintained accurate inventory counts to ensure timely and correct shipments.
Cap Team 1 Associate
6 Months- Responded to customer inquiries about merchandise, department information, and pricing to enhance shopping experience.
- Capped items in back room and stocked sales floor to maintain organized inventory and ensure product availability.
- Loaded and unloaded merchandise using a ladder and pallet jack.
- Designed attractive end caps to enhance product visibility in store
- Ensured inventory counts were correct.
Overnight Stocker
8 Months- Organized and arranged merchandise in store aisles and handled warehouse inventory.
- Facilitated grocery search by aiding customers to the appropriate aisles.
- Maintained store cleanliness and organization for optimal presentation and customer convenience.
- Maintained cleanliness of workspace to promote a tidy shopping environment. and organized so customers could easily and quickly locate each item.
Combat Engineer
3 Years 11 Months- Completed 14 weeks of Combat engineer training.
- Conducted monthly training on demolition, breaching, explosives, crisis management, and basic soldier tasks to enhance team readiness.
- Prepare & install priming & firing systems for demolition & explosives
- Prepared and installed priming and firing systems for demolition and explosives to ensure operational safety and effectiveness.
- Trained on maintaining and operating M2A2/M2A3 Bradleys.
- Supervised and guided lower grade soldiers in technical tasks, fostering skill development and mission success.
- Trained both American soldiers and foreign soldiers in demolition procedures.
Education
High school
Skills
Urban demolition
Application assessment
Income verification
Client advocacy
Case management
Public assistance
Urban breaching
Leadership
Communication skills
Verbal communication
Needs assessment
Program evaluation
Interview skills
Accomplishments
Army related achievements
Languages
Spanish - Fluent
Timeline
Benefit Eligibility Specialist
Department of Economic Security
09.2023 - CurrentRead More
Electronics Team Lead
Walmart
10.2021 - 11.2022Read More
Front End Team Lead
Walmart
10.2020 - 10.2021Read More
Support Manager
Walmart
10.2019 - 10.2020Read More
Frozen/Dairy Associate
Walmart
01.2019 - 08.2019Read More
Cap Team 1 Associate
Walmart
07.2018 - 01.2019Read More
Overnight Stocker
Walmart
10.2017 - 06.2018Read More
Combat Engineer
U.S. Army
03.2013 - 02.2017Read More
Cibola High School
High school
Read More
Military Service
- Branch: United States Army
- Rank: Specialist