Sergio Santos
Oakland,CA
Summary
Skilled Operations/Project Manager with a proven track record at Restoration Management Company, enhancing operational efficiency and customer satisfaction. Excelled in logistics management and advanced problem-solving, leading teams to exceed performance goals. Demonstrated expertise in project planning and fostering client relations, significantly reducing turnaround times and improving accountability through effective leadership and strategic planning.
Resourceful Project Manager with 20+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations/Project Manager, PMO
Restoration Management Company
2018.02 - 2024.12
- Incharge of 10-20 men crew depending on the size of water/fire damage loss.
- Provided daily writing reports to project Directors.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Introduced new methods, practices, and systems to reduce turnaround time.
Property Restoration Supervisor
American Technologies Inc.
2003.11 - 2012.10
- Incharge of designated crew and performed property restoration tasks at hand weather it was a fire or water Damage.
- Provided daily writing reports to Project Managers.
- Optimized workflow processes by regularly reviewing current systems in place, identifying areas for improvement, and implementing necessary changes for better results.
- Collaborated with other supervisors to share knowledge and implement best practices across all teams.
- Developed comprehensive safety protocols, minimizing workplace accidents and incidents during restoration projects
Property Restoration Laborer
V & M Restoration.
1999.02 - 2003.10
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Education
GED -
Edward Shands A School
Oakland, CA05.2002
Skills
Scheduling and Planning
Operational Efficiency
Business Analysis
Logistics Management
Project planning and development
Project tracking
Customer Relations
Advanced problem solving
Project Scheduling
Client Relations
Scope Management
Work flow planning
Certification
- IICRC Certification.
- (WRT) Water Restoration T. Certification.
- (FSRT) Fire & Smoke Restoration T. Certification
- (OCT) Odor Control T. Certification
- (CPT) Contents Processing T. Certification
- (CCT) Carpet Cleaning T. Certification
- CPR/AED Certification
- California Driver's License
- Forklift and Arial Equipment Certification.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Operations/Project Manager, PMO
Restoration Management Company
2018.02 - 2024.12
Property Restoration Supervisor
American Technologies Inc.
2003.11 - 2012.10
Property Restoration Laborer
V & M Restoration.
1999.02 - 2003.10
GED -
Edward Shands A School
- IICRC Certification.
- (WRT) Water Restoration T. Certification.
- (FSRT) Fire & Smoke Restoration T. Certification
- (OCT) Odor Control T. Certification
- (CPT) Contents Processing T. Certification
- (CCT) Carpet Cleaning T. Certification
- CPR/AED Certification
- California Driver's License
- Forklift and Arial Equipment Certification.
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