SERGIO VALDES
Corpus Christi,TX
Summary
Seasoned, proactive pharmacist with 2 decades of pharmacy experience in all aspects of pharmacy technician responsibilities, prescription verification, medication dispensing, and patient counseling. Expertise in drug utilization reviews, medication error reduction, and immunization education and administration. Demonstrates empathetic and excellent customer service , ensuring optimal patient care and safety. Collaborator with healthcare providers and mentor to pharmacy staff, committed to optimizing patient care and enhancing pharmacy operations. Constantly strives for excellence in anything undertaken, highly adaptable, and always works under the guidance of pharmacy state and local laws, rules, principles and ethics.
Overview
20
20
years of professional experience
Work History
PHARMACIST
WALGREENS PHARMACY
07.2010 - 02.2024
- Accurately verified and dispensed over thousands of prescriptions, ensuring adherence to legal and ethical guidelines while maintaining excellent customer service and attention to detail.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications.
- Consulted and educated patients with empathy of drug utilization reviews, proper medication use, answered patient questions, and gave special administration instructions, ensuring patient safety.
- Actively engages patients by greeting and offering assistance with products and services.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
- Effectively improved patient awareness of pharmacy health services and vaccinated patients to provide immunity against influenza, pneumonia, and many other diseases.
- Communicated with insurance providers to resolve billing discrepancies, insurance rejections, ensuring timely reimbursement for pharmacy services.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Mentored pharmacy students and interns as well as pharmacy technicians fostering a supportive work environment contributing to professional growth and development of future healthcare professionals.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Closely monitored and adhered to performance metrics
- Maintains current knowledge and required licensing/ credentials/certifications established by federal and state regulations for clinical services
- Responsible for the opening and closing of the pharmacy.
- Assists pharmacy manager with hiring and training.
- Strives to encompass relevant corporate health and wellness services or strategy information to improve pharmacy success and communicates to staff effectively.
- Consistently seeks professional development and growth by incorporating constructive feedback to improve performance
PHARMACIST INTERN
WALGREENS PHARMACY
08.2006 - 05.2010
- Assisted pharmacist preceptors on all tasks possible including tasks designated for a pharmacist as allowed by preceptor, state, and federal law.
- While working with pharmacist that is not a preceptor performed any tasks necessary allowed by state and federal law for pharmacy technicians.
- Reinforced hours received through pharmacy school experiential training to improve pharmacy understanding and professional development.
- Shadowed pharmacist and senior pharmacy staff to learn proper procedures.
- Completed medication therapy management tasks as allowed by state and federal law.
PHARMACY TECHNICIAN
WALGREENS PHARMACY
02.2004 - 08.2006
- Assisted pharmacist with any responsibilities or tasks allowed by federal or state law for technicians while enriching professional development
- Contributed to a positive work environment through effective teamwork and collaboration with pharmacy staff members.
- Used pharmacy software to enter prescription and resolved insurance adjudications as allowed by federal, state and company policy.
- Filled and labeled prescriptions accurately
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy for count and item.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, promoting an efficient workflow and ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Built patient profiles and updated information while insuring completion and accuracy to improve pharmacy efficiency
- Provided exceptional customer service, resolving queries, accepting and entering prescriptions into system, resolved third-party billing and rejections to facilitate selling of prescriptions.
- Contacted prescribers for refill authorizations, prior authorizations, and to resolve problematic prescriptions
- Ordered out of stock medication stock to maintain streamlined inventory and low overhead.
Education
Doctor of Pharmacy (Pharm. D) - Pharmacy
TEXAS A&M IRMA LERMA RANGEL COLLEGE OF PHARMACY
Kingsville, TX05-2010
Bachelor of Arts - Biology
BAYLOR UNIVERSITY
Waco, TX08-2003
High School Diploma -
W.B. RAY HIGH SCHOOL
Corpus Christi, TX05-1999
Skills
- Current Texas Licensed Pharmacist (No TSBP disciplinary reprimands)
- Customer Service and Communication Skills
- Prescription Entering, Reviewing, Filling, Verification and Dispensing
- Drug Inventory Management
- Medication Dispensing
- Patient Counseling and Patient Education (drug interactions, proper use of medication, important points on medication use, adverse effects, etc)
- Pharmacy Law and Ethics
- Maintaining records
- Third Party Billing management
- Some compounding experience
- Immunization Administration/ CPR Certification
- Continuing education
- Therapeutic Drug Monitoring
- OTC Recommendations
- Staff Training
- Medication Therapy Management
- Company Policy Compliance
- Insurance Coordination
- Medicare and Medicaid process
- Loss prevention controls
- Medication storage
Languages
English
Spanish
Native or Bilingual
Timeline
PHARMACIST
WALGREENS PHARMACY
07.2010 - 02.2024
PHARMACIST INTERN
WALGREENS PHARMACY
08.2006 - 05.2010
PHARMACY TECHNICIAN
WALGREENS PHARMACY
02.2004 - 08.2006
Doctor of Pharmacy (Pharm. D) - Pharmacy
TEXAS A&M IRMA LERMA RANGEL COLLEGE OF PHARMACY
Bachelor of Arts - Biology
BAYLOR UNIVERSITY
High School Diploma -
W.B. RAY HIGH SCHOOL
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