Sergio Ventura
West Valley City,UT
Summary
Versatile IT technician with 5+ years of experience in technical support, hardware/software maintenance, and public sector digital transformation. Proven track record in national-level digital services like SIS and Simple.sv. Reliable, disciplined, and passionate about innovation and service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelance Computer Technician
Self-employeed
01.2018 - 04.2022
- Assembled desktop and gaming PCs.
- Pc/laptop repair and disassembly.
- Videogame consoles repair.
- Conducted hardware upgrades and OS installations.
- Soldering and reballing.
IT Support Technician
Ministry of Health – SIS (Integrated Health System)
01.2022 - 01.2023
- Provided technical support for national-level health systems.
- Handled system maintenance, user support, and software updates for SIS.
- Digital Services Support.
- Beta testing on updates for Systems.
- Remote support.
IT Software Support Technician
Simple Sv
01.2023 - 01.2024
- Assisted in the digitalization of government procedures through Simple.sv.
- Supported public sector users with technical guidance and platform use.
- IT Support.
- Assisted in the digitalization of government procedures.
- Developed user-focused features using JavaScript to enhance usability.
- Provided technical guidance and platform support to public sector users.
IT Support Technician
El Salvador Goberment
01.2024 - 01.2025
- Provided on-site technical support to Presidential staff, including key meetings with the President.
- Set up and connected screens and projectors for high-level government presentations.
- Performed preventive and corrective maintenance on desktop and laptop equipment across departments.
- Created and maintained institutional websites using WordPress.
- Activated Microsoft Office licenses and provided support for Google accounts, including password and 2FA recovery.
- Diagnosed and resolved network issues, including reconnection of devices and access point checks.
- Supported end-users with hardware/software troubleshooting, system updates, and account management.
Education
Bachelor’s Degree - Computer Science – Specialization in Full Stack Development (React & PHP)
Universidad Luterana Salvadoreña
San Salvador12.2025
Technical Diploma - Aircraft Maintenance
Instituto Técnico Exalumnos Salesianos
San Salvador12.2017
Technical Diploma - Energy Efficiency and Renewable Energy Advisor
INSAFORP
San Salvador12-2019
Skills
- Technical support
- Programming in Javascript, PHP, Laravel and Nodejs
- Hardware diagnostics
- User assistance
- Electronics repair
- System upgrades
- Solar panel maintenance
- Government platforms: Integrated Health System, Simple sv
- Diagnostic tools (multimeter, air gun, soldering iron)
Accomplishments
- Designed and implemented the official ADDN website (addn.gob.sv), enhancing public access to government information.
- Contributed to the design and successful deployment of the Dirección de Obras Territoriales (DOT) website (dot.gob.sv), improving user interaction with public services.
- Spearheaded the design and successful launch of the official ADDN website (addn.gob.sv), significantly improving citizen access to governmental resources.
- Provided key design and setup expertise for the Dirección de Obras Territoriales (DOT) website (dot.gob.sv), streamlining user engagement with essential public services.
Certification
- TOEIC English Certificate (Intermediate-Advanced)
- Mobile Device Security – ESET
- Safe Browsing – ESET
- Solar Panel Installation & Maintenance
- Mobile Phone Repair
- Internet Risk Prevention & Digital Citizenship
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
IT Support Technician
El Salvador Goberment
01.2024 - 01.2025
IT Software Support Technician
Simple Sv
01.2023 - 01.2024
IT Support Technician
Ministry of Health – SIS (Integrated Health System)
01.2022 - 01.2023
Freelance Computer Technician
Self-employeed
01.2018 - 04.2022
Bachelor’s Degree - Computer Science – Specialization in Full Stack Development (React & PHP)
Universidad Luterana Salvadoreña
Technical Diploma - Aircraft Maintenance
Instituto Técnico Exalumnos Salesianos
Technical Diploma - Energy Efficiency and Renewable Energy Advisor
INSAFORP
Similar Profiles
Paul LichtensteigerPaul Lichtensteiger
Farmer at Self-employeedFarmer at Self-employeed
Saraphia SeraileSaraphia Seraile
Homeschool Teacher at Self-employeedHomeschool Teacher at Self-employeed
Micah CrummelMicah Crummel
Beekeeper at Self-employeedBeekeeper at Self-employeed
Chris KtestesChris Ktestes
Facilities Specialist/Electromechanical Technician at Henkel DetergentsFacilities Specialist/Electromechanical Technician at Henkel Detergents
Michael BelkaMichael Belka
Mobile Repair Technician at Mike’s Mobile ServiceMobile Repair Technician at Mike’s Mobile Service