Sergio Villarreal
Brownsville
Summary
Dynamic and results-driven professional with extensive experience at Maximus Call Center, excelling in customer support and problem-solving. Proven ability to enhance customer satisfaction through effective issue resolution and strong organizational skills. Adept at multitasking and collaborating within teams to improve operational efficiency and create positive environments.
Experienced university professional prepared for academic support roles. Adept at fostering collaborative environments and driving positive outcomes. Skilled in administrative tasks, academic advising, and student support. Known for adaptability and reliability in dynamic settings.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Maximus Call Center
03.2023 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Golf Shop Attendant
Riverbend Resort & Golf Club
03.2022 - 01.2023
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
Work Study Office Assistant
UTRGV ( Dean of Business )
01.2018 - 07.2020
- I'd appreciate it if you provided outstanding customer service, addressing questions from students, staff, and faculty in a timely manner.
- Maintained a clean and organized workspace, promoting a professional atmosphere conducive to productivity.
- Helped establish a positive work environment through professional interactions with both internal coworkers and external visitors to the office space.
Education
Associate of Arts - General Studies
Texas Southmost College
80 Ft Brown St, Brownsville, TX 7852005-2024
High School Diploma -
Veterans Memorial Highschool
4550 US-281, Brownsville, TX 7852006-2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Strong organization
- Teamwork
- Multitasking and time management
Accomplishments
Achieved an associates degree after wanting to return to school to continue my education with hopes to earn my bachelors degree in business.
Languages
Spanish
Full Professional
English
Full Professional
Interests
- In my free time, I prioritize taking care of my body by regularly lifting weights and going on bike rides at least three times a week
- I also enjoy reading books that offer encouragement and provide valuable insights into life and how it should be perceived
- Occasionally, I play the guitar and ukulele when time allows, though my primary focus right now is my education
Timeline
Call Center Representative
Maximus Call Center
03.2023 - 01.2024
Golf Shop Attendant
Riverbend Resort & Golf Club
03.2022 - 01.2023
Work Study Office Assistant
UTRGV ( Dean of Business )
01.2018 - 07.2020
Associate of Arts - General Studies
Texas Southmost College
High School Diploma -
Veterans Memorial Highschool
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