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Sergio Zambrano
Retail Sales Associate
Phelan,CA
Summary
Dynamic Sales Associate with proven success at a family business, excelling in customer service and communication. Leveraged product knowledge to enhance customer satisfaction and drive sales through effective upselling. Skilled in POS operation, ensuring efficient transactions while maintaining a friendly and professional demeanor. Committed to delivering quality service and fostering customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales Associate
Family Business
03.2021 - 11.2024
Independently sold firewood through door-to-door outreach, demonstrating strong interpersonal and sales skills. Responsible for splitting, stacking, and delivering firewood directly to customers, ensuring satisfaction and quality service.
Education
Associate Of Applied Science - Psychology
Victor Valley College
Victorville, CASkills
Customer Service – Ability to assist customers with professionalism, handle inquiries, and resolve issues to ensure a positive shopping experience
Communication Skills – Clear, friendly, and effective verbal communication to engage customers, explain products, and upsell when appropriate
Point-of-Sale (POS) Operation – Familiarity with cash registers, card readers, and processing transactions quickly and accurately
Product Knowledge & Upselling – Understanding inventory to guide purchases and boost sales through persuasive yet helpful recommendations
Additional Information
Known for maintaining a positive, approachable attitude in fast-paced environments. Easygoing yet focused, with a strong work ethic and a passion for building genuine connections with customers and coworkers alike. Committed to teamwork, reliability, and creating a welcoming atmosphere.
Certification
Food Handlers License
Interests
Listening to music
Going to the gym
Timeline
Food Handlers License
10-2024
Sales Associate
Family Business
03.2021 - 11.2024
Associate Of Applied Science - Psychology
Victor Valley College