Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sergio Luis Chil Menendez

Miami,FL

Summary

Hardworking employee enthusiastic about learning Amazon field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible Driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

The Home Depot Distribution Center
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Attends mor than 20 incoming calls and clients.

Delivery Driver

Uber, Lyft And Instacart
04.2022 - 11.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Managed mor than 50 order per day, emails and faxes from customers

Education

Bachelor of Science - Economics

University of Habana
Cuba
07.2005

Skills

  • Order Verification
  • Quality Assurance
  • GPS Navigation
  • Dispatch Communication
  • Vehicle Maintenance
  • Customer Service
  • Positive Attitude
  • Attention to Detail, Problem-Solving
  • Lifts up to 90 Pounds
  • Traffic Laws Knowledge, Loading and Unloading

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Customer Service Representative

The Home Depot Distribution Center
03.2023 - Current

Delivery Driver

Uber, Lyft And Instacart
04.2022 - 11.2023

Bachelor of Science - Economics

University of Habana
Sergio Luis Chil Menendez