Serigne Mbacke GUEYE
New York,NY
Summary
OBJECTIVES Graduated of a Bachelor in Computer Systems Technology seeking an entry level position as a network technician, helpdesk. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
IT Technical Support
DOHMH
New York City
08.2021 - Current
- Re-image Nurses Computer
- Provide support via phone when needed
- Provide support on ticket systems and escalate issues when needed
- Troubleshoot Computers, Printers, and fax.
IT Technician
SICAP SA
02.2017 - 03.2018
- Migration of email server (Setup and configuration of Zimbra 8.0, Management …)
- Helped employees via telephone, helpdesk tickets
- Provided on-site support and troubleshooting of network equipment – router, switch, access point
- Assisted users of backing up files, data to servers
SALES ASSOCIATE
KHADIM JEWELRY STORE, DAKAR
12.2016 - 02.2017
- Sold jewelries
- Helped customers for their needs and preferences
- Preventing store thefts
- Internship Network and System – LISI AUTOMOTIVE
IT Technical Support Intern
Lisi Automotive
03.2014 - 06.2014
- OS setup on the post
- Created and maintained users, computer accounts and their access to network resources to Active
- Directory
- Network monitoring using SOLARWINDS
Education
Bachelor of Technology - Computer Systems Technolo
New York City College of Technology
Brooklyn, N 09.2019 - 06.2023
A.S Associate Degree - Networking & Telecommunications
IUT BELFORT, UNIVERSITY OF FRANCHE COMTE
Montbeliard, Fr 09.2012 - 05.2014
Skills
TCP/IP
Software diagnosis
Desktop support
Technical issues analysis
Support scenario generation
Windows 10
Technical Support
Network diagnostics
Wide-area Networks
PC component diagnostics
Issue troubleshooting
Ticket support system management
Timeline
IT Technical Support
DOHMH
08.2021 - Current
Bachelor of Technology - Computer Systems Technolo
New York City College of Technology
09.2019 - 06.2023
IT Technician
SICAP SA
02.2017 - 03.2018
SALES ASSOCIATE
KHADIM JEWELRY STORE, DAKAR
12.2016 - 02.2017
IT Technical Support Intern
Lisi Automotive
03.2014 - 06.2014
A.S Associate Degree - Networking & Telecommunications
IUT BELFORT, UNIVERSITY OF FRANCHE COMTE
09.2012 - 05.2014