Serina Brown
Callahan
Summary
Results-driven Pest Control Technician with a proven track record at Mission Pest Control, adept in pest management techniques and customer education. Demonstrated reliability and adaptability while reducing callbacks through effective treatment plans and safety protocols. Committed to enhancing customer satisfaction and fostering long-term solutions in pest prevention.
Overview
2027
2027
years of professional experience
Work History
Pest Control Technician
Mission Pest Control
Jacksonville, FL
09.2025 - Current
- Conducted thorough inspections to identify pest issues and recommend appropriate treatment plans.
- Applied pesticides and other treatments in compliance with safety regulations and environmental guidelines.
- Educated customers on pest prevention techniques and maintenance strategies for long-term solutions.
- Maintained accurate records of services provided, customer interactions, and inventory management.
- Collaborated with team members to troubleshoot complex pest problems and develop effective strategies.
- Trained new technicians on safety protocols, equipment usage, and pest control methods.
- Developed customized treatment plans based on individual customer needs and environmental factors.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Complied with safety guidelines and regulations with during pest control processes.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Inspected equipment for proper functionality to effectively facilitate application.
- Applied chemical solutions on building surfaces to eliminate pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
Assistant Manager
Wendys Restaurant
2024 - 2025
- Assisted in managing daily restaurant operations and staff schedules.
- Ensured compliance with food safety regulations and quality standards.
- Trained new employees on operational procedures and customer service excellence.
- Streamlined inventory management processes to reduce waste and optimize supply levels.
- Enhanced customer satisfaction by resolving issues promptly and effectively.
- Collaborated with management to implement promotional campaigns and drive sales growth.
- Conducted regular staff performance evaluations to identify training needs and opportunities for improvement.
- Developed team cohesion through effective communication and motivational techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Manager
Taco Bell Restaurant
2023 - 2024
- Oversaw daily operations ensuring compliance with health and safety standards.
- Managed staff scheduling to optimize labor efficiency and maintain service levels.
- Implemented training programs enhancing team productivity and customer service skills.
- Developed inventory management strategies reducing waste and improving supply chain processes.
- Analyzed customer feedback to refine menu offerings and enhance guest experience.
- Led initiatives to improve operational workflows, resulting in increased service speed.
- Coordinated marketing efforts to drive local engagement and boost sales performance.
- Mentored team members fostering a collaborative work environment and professional growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree -
Charlton Couny High
Folkston, GASkills
- Dependable and reliable
- Pest removal
- Safety protocols
- Chemicals handling
- Valid state driver's license
- Clean driving record
- Adaptable
- Pest management techniques
- Equipment maintenance
- Equipment and tools
- Chemical handling
- Rodent control
- Data entry
- Property inspection
- Service sales
- Appointment scheduling
- Safety precautions and procedures
- Company branding
- Strong math skills
- Service planning
- Time tracking
- Team oversight
Timeline
Pest Control Technician
Mission Pest Control
09.2025 - Current
Assistant Manager
Wendys Restaurant
2024 - 2025
Manager
Taco Bell Restaurant
2023 - 2024
No Degree -
Charlton Couny High