Serina Doan
Buford
Summary
Dedicated Ultrasound Student with the ability to multitask and work well with others. Patient-care oriented, bringing forth a compassionate and friendly attitude. Highly organized and skilled in written and verbal communication. Committed to utilizing my skills to help others while working towards the mission of the company. A strong leader who works well under pressure and exudes positivity.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
5
5
years of professional experience
Work History
Team Member
Chick-fil-A
Duluth, GA
11.2024 - Current
- Delivered exceptional customer service while maintaining a positive dining experience.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Managed inventory levels to ensure availability of menu items during peak hours.
- Implemented cleanliness standards to maintain high health inspection ratings.
- Resolved customer concerns promptly, ensuring satisfaction and fostering loyalty.
- Contributed to team success by completing jobs quickly and accurately.
Store Clerk
Shell, Oakwood
Oakwood
05.2024 - 08.2024
- Greeted customers in a friendly and professional manner, resulting in a 62% increase in customer satisfaction scores
- Operated POS system and other store equipment with 98% accuracy
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Maintained accurate records of all transactions, ensuring compliance with company and government regulations
- Processed returns, exchanges, and refunds accurately and in accordance with company policy
Front of House
Chick Fil A, Buford
Buford
05.2021 - 01.2023
- Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Trained and supervised new front-of-house team members to ensure that all customer service standards were met
Education
HighSchool Diploma -
Mountain View HighSchool
Lawrenceville05-2022
High School Diploma -
Gwinnett Technical College
Lawrenceville, GA05-2030
Skills
- Teamwork
- Leadership
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Highly organized and efficient
- Positive attitude
- Teamwork and collaboration
LANGUAGES
English
Vietnamese
Timeline
Team Member
Chick-fil-A
11.2024 - Current
Store Clerk
Shell, Oakwood
05.2024 - 08.2024
Front of House
Chick Fil A, Buford
05.2021 - 01.2023
HighSchool Diploma -
Mountain View HighSchool
High School Diploma -
Gwinnett Technical College