Serina Folasa
Anchorage,AK
Summary
I am a compassionate Patient Care Technician with experience in both hospital and family situations. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Providence Alaska Medical Center
Anchorage, Alaska
01.2024 - Current
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Administered medications and educated patients and families on correct at-home administration.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Responded to bell or light signal calls to assist patients with needs.
- Provided emotional support for patients and families during difficult times.
Customer Service Lead
Pegasus
Anchorage, Alaska
04.2022 - 03.2024
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Trained new staff members on proper customer service techniques and policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
IGradAlaska
Anchorage, AK12-2020
Skills
- Able to multitask
- Active listener
- Bed preparation
- Problem solver
- Patient hygiene management
- Infection prevention
- Basic nursing care
- Sterilization techniques
- Communication with patients
Timeline
Patient Care Technician
Providence Alaska Medical Center
01.2024 - Current
Customer Service Lead
Pegasus
04.2022 - 03.2024
High School Diploma -
IGradAlaska
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